If you have any update about this issue, please feel free to post back. 1 To put your headset in pair mode, press and hold the power button towards the Bluetooth icon. Kindest regards. Will allow me to hear the tone of the keys being pressed. From my understanding, it is the newest version as the "reply" option appears in the chat even from the laptop (and it is a pretty new feature on the laptops ;) ). Somehow, the 5200 or teams registers that a call is now ongoing and the mute button reverts to its usual behaviour. Disconnecting it from the laptop then let the phone work perfectly. BT600: After setting device to mute on it fires back mute off @sbfitness79, Press mute and call button together and hold for 4 seconds to disable sensor. I have the same issue. platronics sent me a new one and the same problem. So it only takes me a few months before everyone says they can barely hear me. Or choose between two EQ settings: Work or Music mode. Cookie Policy To take an incoming call, or to disconnect your call, you tap the Call, To redial a number, simply double-tap the Call, To put a call on hold, simply press and hold the Call, To adjust the listening volume, thenyou need to press up or down on the volume. The device is a poly (plantronic) blackwire 5220 C5220 USB-A, any advice on how to remove the sounds while using Teams? I had mine set up so that it only "beeped" when I went on mute/unmute. Simply download the Plantronics hub (application) on your device. I have four headsets all of them are Plantronics edge. Honestly for a headset this expensive, these types of issues are completely unacceptable. I turned off the Funktionkeys to use the normal F1-F12 Keys for my Working Application but if i press ESC followed by F10 the Microphone of my Plantronics Headset turn mute on. According to your screenshot, it seems this issue is persist in your own Teams meeting. 5. The headset icon turns red to indicate the device is muted. Adam Ratcliff 11. I could not find any way of avoiding a sound from Teams telling me the actions I am running "mute on" "mute off" "incoming call" How can I disable this kind of notifications? Privacy Policy. I use Plantronics Hub windows software, which allows you to update the firmware, set some advanced functionality and even do device reporting into their Manager Pro product (which we can pull into Modality Diagnostics). By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. until you hea r "pairi ng" and the hea dset LED s flash red and blue. poly Voyager Focus 2 UC Series Bluetooth Headset User Guide Click the Settings button in the upper right corner of the screen, and then click General. Seems some of my coworkers with the same headset don't have issues after the same update. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. plantronics Wireless Headset System User Guide - Manuals+ Our goal is to deliver such a great customer experience that you would only buy your office headsets from us and continuously recommend others. Mic works with voice recorder but not on zoom or meet. After drying it now works perfectly again. Why is not developed this option? You can change it into a single beep tone when you install thePlantronics Hub PC software (or the PLT Manager Pro for enterprises) Download here: Customers Also Viewed These Support Documents, http://www.plantronics.com/us/support/enterprise-software/#downloads, https://blog.valeconsulting.co.uk/2017/02/10/skype-for-business-conference-and-mute-off-with-plantronics-and-others-headsets/. So to avoid this issue, I always used the mute function within teams, and then there was no issues. The voice guidance can be switched on/off by holding the Mute button for 5 seconds, or by using Jabra Direct software on your PC 3 Sign in to comment Sign in to answer Mine has same problem too. Find answers to your questions by entering keywords or phrases in the Search bar above. Motor Vehicle) people can hear me. I just took the soft ear insert out (push and twist to remove), and soak from that hole to the tip of the microphone for a couple minutes in a measuring cup, then took it out and moved the microphone back and forth a couple times to work the alcohol in. It will upload the log files to help us debug the issue. Not on mute, software up to date. Turned off ANC to see if it will make a difference. It is very disturbing to mute because I hear the mute message (in my USB Plantronics headset) instead of hearing the people on the phone. View orders and track your shipping status, Create and access a list of your products. So I looked up the setup guide and the rest of the forums here to get an idea on what could be the problem - and at first I couldn't find anything then I came across something that made mention of the mute button on the volume control attachment to the headset (i.e. As a workaround, I disabled voice notifications in my Jabra app but it is not a satisfying solution. Troubleshooting or providing support via the community is outside the scope for myself as a Poly employee. Some softphones require the installation of Plantronics Hub for Windows, and Mac to enable the headset call control functionality. Here you can get the additional discount of a flat 10% on your favourite purchase by using our Plantronics Mute On Mute Off Problem on your cart. Teams is telling the headset to speak. Click Start, then Control Panel. You can set up a conference call with 4 additional headsets. Go to your Device Manager (instructions below) and look for the Human Interface Device. I'm out of warranty and they are offering a discount on a replacement. Plantronics Hub Known Issue: Mute Stuck On After Quitting Hub I have same issue with my Voyager 5200. You can check if lowering the headsets volume causes the distortion to disappear. I have one now that i updated the drivers, and let it connect to the computer but still not working properly. It has a known defect in the microphone and once yours is out of warranty, they won't replace it. The sound in my headset is distorted or I can hear and echo. (Figure.1 Work faster and easier with the Dell WH3022 Pro Stereo Headset), (Figure.2 Dell WH3022 Pro Stereo Headset Box Contents), (Figure.3 Dell WH3022 Pro Stereo Headset Top View), (Figure.4 Dell WH3022 Pro Stereo Headset Left-Hand Side View), (Figure.5 Dell WH3022 Pro Stereo Headset Product Features). but then I understood it still makes that annoying sound even when the teams is closed. Is it possible to investigate this problem? https://drive.google.com/file/d/1zpXRWMd daniel daniel But it is Jabra voice and not Teams notification in fact. macOS Catalina, version 10.15.6. I have replaced the headset twice from service centre, I cannot find how to avoid the sounds "mute on" "mute off" in Teams More info about Internet Explorer and Microsoft Edge, https://answers.microsoft.com/en-us/skype/forum/all/skype-for-business-interfering-with-headset-audio/c2fb626f-887a-4f5a-ac68-aadb6d92404d. I assume the noise canceling is wonky Mar 9, 2017 by - edited oh man, We are not aware of any such issue so can you share any screenshots so that I can see what is happening? To mute or unmute your headset, click the headset icon in the System Tray. Thank you very much! But these three has some more compitions too, Check out below List of Top 10 best headset for computer calls.. I scoured the web and found similar past issues with Microsoft Skype interferring with headset (Note: Its an outdated solution; not able to work on Windows 10) Had my service manager try his phone & same problem (but no problem with his non updated headset). My PLT V5200 headset often: 1. Thank you!I had been taking Teams calls from both my phone and my pc just to have the HW mute function, since Microsoft keeps making it harder to mute with every release. . (Now I only have a bip! You can find information about Troubleshooting steps, How-To guides, and relevant Support Videos for assistance. Experience great audio clarity with this Teams certified wired headset that provides convenient call controls at your fingertips. I doubt this voice is come from your microphone device. Check if your headset is selected as the default audio device on your phone or computer. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Whats going on? I run it, plug in headset, then it ask me to download update; once download complete, you can play with settings. Plantronics Voyager Bluetooth Headset 17229137684 | eBay Please log in again. The unit I have has been working perfectly since new and almost 10 months old. One important thing is that you need to use the USB A OR C connector to connect it with computer only then HUB will be able to read your headset settings. I have been using Aftershokz for a year and it only started happening after a Teams update. The headset icon turns green to indicate the device is unmuted. Denatured alcohol is more likely to damage electronics and plastic than isopropyl alcohol. I just googled to see if there were known issues with the Plantronics Voyager Edge's microphone because I'm having that same exact issue! I have this same exact issue with my Blackwire 5210 (USB-A) headset now today after upgrading the Plantronics Hub software to version 3.24.2 (Build 36336) and updating the firmware of the headset to version 223. I purchased the Microsoft version of the headset, which is supposed to have better integration with Microsoft products such as Teams. My headset is hooked to my phone at the office. 07:08 PM. I just bought mine only 4 days ago, and thought maybe it was not properly adjusted in my ear so that the extended microphone wasn't touching my face-some Bluetooth headsets, I think, the mic portion must be touching your face, I think for picking up vibrations better to hear your voice-not sure though.