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23. Please note that some places may charge when converting travellers cheques. Please make it clear to us if you are looking to cancel the entire booking or whether you would just like to cancel a specific member of your party's booking. Companies that committed to offering refunds in most scenarios put to them by Which? We at Hays Travel will do everything in our power to ensure that this is paid as quickly as possible. Our responsibilities are limited to making the booking in accordance with your instructions. Some countries will require you to have a valid passport for 6 months after your return date. Re: Hays Travel Terrible customer service, Stay away. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. We accept no liability in relation to any contract you enter into with the airline, or their acts or omissions, or for the flight service itself. not be ATOL protected. Compare pay for popular roles and read about the team's work-life balance. Hays Travel Leicester Oadby - Services | Facebook Log In or Create new account Community See All 820 people like this 842 people follow this 2 check-ins About See All 70 The Parade (4,651.05 mi) Oadby, UK, LE2 5BF Get Directions +44 116 412 5882 Contact Hays Travel Leicester Oadby on Messenger www.haystravel.co.uk Travel agency For more information regarding the ATOL scheme and what it covers, visit the CAA website at www.caa.co.uk/atol. We will not make any charge for changes to documents, but you will have to pay any charges made by suppliers. An administration charge will be made of 50 per person for transfer requests made more than 61 days before departure, and 100 per person within 61 days before departure. This information will then be passed on to the airline in advance of travel. You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. Then the second stage is a 1 to 1 interview where you're given the task of booking a holiday, didn't really spend much time doing this but recommend bringing notes for peace of mind. protected. Travel Card is not linked to your bank account and is a safer option than carrying cash. E-tickets, which have been adopted by the majority of our suppliers, allow passengers ticketless travel. The FCO website, You can renew or replace your UK adult passport up to 9 months before your current one runs out. How long will it take for my booking confirmation to come through? 19. Your experience matters. He has contacted Hays Travel, an independent travel agent chain with more than 400 branches in the UK, and says he was told he would receive a refund within 28 days. Yes, children require their own passport to travel abroad. We choose the majority of the properties we sell because of their popularity with our customers, trip advisor ratings and returning customers. If you wish to add on multiple rooms; Please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. Incorrect or incomplete information may result in your journey being delayed, either at check in or immigration. Neither we nor the supplier accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Canaries, View Flight times are subject to change, therefore, we recommend that you check with your airline or the website of the airport you're departing from for the latest information on departures. Standards and ratings may vary between countries, as well as between suppliers. The letter should confirm your due date and state that you have been examined and are not likely to go into labour within the next 72 hours. If you wish to add on this service at an additional cost then please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. Where an email address has been provided, a confirmation email containing your booking summary will be sent to you within 48 hours. Please contact your local branch, orthe person who made your booking. This figure denotes a decrease . If you have any queries on the ESTA process, please address these to the US Embassy Consular department. Please be aware that the booking conditions of the supplier will normally state that your stay can be terminated, with no refund, if the behaviour of your party falls below an acceptable standard. Yes, you need a passport to travel and will be prevented boarding if you do not have one. There are restrictions on what items you are permitted to carry in your hand luggage and hold luggage when boarding aircraft in the UK. If you do receive an ATOL Certificate but all the They have been in business a long time, and have many shops, homeworkers and members of their Independence group. We suggest you allow for plenty of time to get to the airport in case of heavy traffic. Please remember that if you are refused boarding or denied admission at the US port of entry, in accordance with the terms of our contract with you, you will still be subject to our cancellation charges. Thank you once again for booking with Hays Travel. Some low cost airlines now require boarding cards to be printed before check-in. including restaurants, bars, and shops all around the world Who will pay if I need to be hospitalised overseas or flown back to the UK? services. If you fail to travel with adequate insurance cover we will not be liable for any losses in respect of which insurance cover would otherwise have been available. It can be used to cover any necessary medical treatment due to either an accident or illness within the European Economic Area (EEA). . If online check-in is available, you will need your airline reference number, which can be found on your booking confirmation. Hays is a big concern . You should also always carry your medication in a correctly labelled container as issued by your pharmacist. 25. We asked for a refund, instead. The EHIC entitles the holder to state-provided medical treatment within the country they are visiting. They have cancelled, so you have a legal right to a refund in 14 days. Hays Travel made the surprise announcement in October 2019 that it was taking charge of all of Thomas Cook's 555 travel agents across the UK, after the 178-year-old firm went out of business. 11.3 Please note that ATOL protection is not available for flights with low-cost carriers or where your payment is made direct to airlines unless they are part of a package (see Where we are package organiser below). We do this to ensure we can endeavour to meet all the needs and requirements of larger groups, such as requests for adjoining rooms. Once received, simply print the documentation, as it is required for you to travel. "At the time of. The supplier's booking conditions will apply to your booking and we advise you to read these carefully as they contain important information about your booking. Packages that include a flight element are financially protected by the ATOL Once received, simply print the documentation, as it is required for you to travel. You can pay using Bank transfer in store, on the phone, or in the My Bookings section of the website. Hays Travel Ltd cannot accept responsibility for incomplete or inaccurate information and no refunds will be issued if you are unable to travel as a consequence of this. Can I take liquids on-board the aircraft? To help us assist you quicker, please include your booking reference number. Please note that you will need the six-character verification code we sent by email or text message. If you are choosing to book on our website, the relevant conditions can also be viewed by clicking on the following link: https://www.haystravel.co.uk/terms.phtml, Hays Travel Ltd takes data protection and the safety of any information we collect from our customers very seriously and follow industry compliance guidelines. However, in some areas, this may be earlier. There are, however, some exceptions. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If the airline you are travelling with has not been mentioned above or you are unsure how to proceed with pre-booking your seats, please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. Name changes are subject to the terms and conditions of your tour operator or airline, and will incur amendment fees. invoices/tickets/Insurance policies) will be sent to you by post or email. If we cant resolve your complaint, go to www.abta.com to use ABTAs simple procedure. Delivery of Documents Where we are package organiser Shared on 13 February 2019. Also, please remember to take adequate supplies of any prescribed medication with you on your holiday. If you have any further questions after reading these booking conditions then please contact our customer services team who will be happy to help you. If you require prescribed medication for a health condition, you should talk to your GP or Practice Nurse about travelling before your holiday, as they will be able tell you if you need to make any special arrangements. If you require special assistance but haven't notified us, please contact the telephone number provided on your Hays Travel Booking Confirmation. Please check with your departure airport for up to date flight information. I interviewed at Hays Travel (Leeds, England) in May 2022. Shared on 17 March 2020. We can also offer you ABTAs scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. not be ATOL protected. Hays Travel Ltd cannot accept responsibility for incomplete or inaccurate information and no refunds will be issued if you are unable to travel as a consequence of this. A cancellation invoice can be issued upon request should you require one for insurance purposes. These booking conditions are governed by English law and the parties agree to submit to the exclusive jurisdiction of the courts of England and Wales. Drinks made using boiling water are also safe to drink. Your application will not be submitted for processing until all correct payment information is received. Can I change my hold baggage allowance once I have booked? In 1518 the Lubraski Academy was founded there. When you make a booking your contract (or contracts) will always be with the supplier(s) of the travel services you have booked. Sunderland, Our obligations to you may vary depending upon which arrangements you book with us, and we set them out clearly below. https://www.gov.uk/government/organisations/foreign-commonwealth-office. By making a booking for which we are acting as your agent, you specifically agree to the terms of this clause. Your holiday accommodation is usually reserved for you from 14.00 hrs (dependant on destination) on the day that you depart the UK. We kindly ask that you read the descriptions for the accommodation carefully during the booking process to help you select the right place to stay. And as part of the services they offer, you can order holiday money from them. When our holiday (20th May) was cancelled we explicitly told Hays travel we didn't want the offer of a voucher and insisted on full refund. Which? Join the 762 people who've already contributed. We have just returned from a last minute 11 day holiday in Tenerife arranged by Hayes Travel Sidmouth office. The best way to do this is by sending an email to the one provided on your Hays Travel Booking Confirmation. Mr and Mrs Hays at the time said they were "devastated" about the job losses. These documents include: A valid passport, an appropriate visa (where required), travel insurance documents and health forms such EHIC.