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I went in on 1/5/2023 and ordered an engagement ring (and paid for it in full) from the Kay location in the Boise Town Square mall. If you select a size other than the standard ring size shown, service may be required to adjust it. Desired outcome: How come they dont keep it in a safe or a common place for pick up? Purchased a Diamond ring 6 months ago & the center Diamond fell out. Above all, provide memorable customer service to clients and workers according to our top-notch service standards. - did not follow up. The latest review Very unprofessional handling of my order was posted on Feb 8, 2023. Custom designed jewelry is not returnable. She was diligent on researching the best options for me. How will I know when my order is ready for pick up at my KAY Jewelers store? Kay Jewelers is one of the most famous jewelry stores in the United States, but unfortunately, their customer service leaves a lot to be desired. Top of the Page, Do you offer any warranties on your merchandise? For a price quote on specific engraving requests, please visit your local KAY Outlet store. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I will have to take legal action to resolve my claim. The other kind lady apologized for her manager and tried to help me but I will no longer be dealing with anyone from that store . *, Monday to Friday: 7 AM 1 AM ETSaturday: 9 AM 10 PM ETSunday: 10 AM 9 PM ET. The diamond in my ring fell out on May 7. 30 days? Color gemstone jewelry is not eligible for trade-in. I got an email on December 29th saying I would get my refund in 7 days. Already frustrated.We were shocked when we were informed that a burglary had occurred, and my boyfriend's ring had been stolen on the 4th of January. I want to speak to a DISTRICT MANAGER. * Watches must be in original condition (unworn and unaltered) and accompanied by the original packaging, instructions and warranty documents. When will my credit card be charged for my in-store pick up? Top of the Page, How long do I have to pick up my merchandise? Top of the Page, What is your policy regarding conflict diamonds? Your order will be shipped from Kay.com to the KAY Jewelers store of your choice. Compare Payment OptionsGift Cards. After sending it back for the 5th time, my fianc wore the ring for 24hrs and the black rhodium literally whipped off the ring. Currently, I work as a sales associate at Kay jewelers, studying marital dynamics for my clinical psychology degree . color: #515666; Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. Desired outcome: I just want to trade it in for something else. Product shipment, payment, communication, billing, and any kind of service-related complaint about Kay Jewelers can be filed via the specific Kay Jewelers complaint section. First of all, check the store website. When you purchase our Extended Service Plan, we will make any covered repairs needed, up to the amount of the purchase price, at no additional charge.*. Affiliate disclosure: Hotdeals.com uses affiliate programs for Shipping has always been top notch and quality too. Your credit card will be charged for your purchase the day the merchandise is shipped to the store. Find trusted, reliable customer reviews on contractors, restaurants, doctors, movers and more. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Kay Jewelers Customer Service. Lease Purchase ProgramLearn MoreApply Now Fix for a reasonable amount. We were baffled because we have a Kay's credit card, and have been there several times prior. Text (855) 929 - 4190. You will be required to sign for your merchandise when you arrive to pick it up. They treat their employees like numbers. Also to let employees know they should not ask personal questions like their social. Have you taken the Kay Jewelers customer satisfaction survey yet? Always trust Kay Jewelers. KAY . KAY Jewelers offers engraving on select merchandise. So frustrating, the customer service rep said theyd escalate it and someone might reach out in a week, after they spoke to me like I was dumb because I didnt know my order was custom might I add. Chat support people have zero idea what they are doing. Oct 14, 2022 1:10pm - Spoke with Fahim and was told it was never escalated. Use this comments board to leave complaints and reviews about Kay Jewelers. I love my Leo diamonds. Kay Jewelers provides services in the field of Clothing Accessories - Other. Please advise if there is anything that can be done to accommodate this inconvenience. MORE+, You are offered a chance to save up to 10% OFF. Customize your dream ring from a selection of fancy shaped diamonds and trending precious metals. you can get $200 off some orders from KAY Jewelers. Our interactions were all over the phone but she went above and beyond to get me exactly what I wanted and was looking for. } - See 759 traveller reviews, 160 candid photos, and great deals for Philipsburg, St Martin / St Maarten, at Tripadvisor. Be the first one to find this review helpful. The trade-in value is the original purchase price, excluding charges such as tax and shipping. Top of the Page, Do you have a trade-in policy? Kay Jewelers has a consumer rating of 1.59 stars from 29 reviews indicating that most customers are generally dissatisfied with their purchases. (If you see this same review somewhere else, it is because I copied and pasted it from site to site. I show up to Kays, to have it replaced, send it off and then 6 weeks later get a phone call explaining it would be 6,500$ to replace. .js-responsive-image { Be Blessed and Take my advice Please. January 25, 2023 by Ana Stanar. Tried to cancel the order after 30-minutes but the customer service agent said it was already shipped. Average Customer Rating. If you do not see your ring size listed for a ring you like, please visit the KAY Jewelers store nearest you to determine if a ring can be ordered in your size. .main-header .primary-navigation ul li.nav-link.active { 23.8 miles away from Kay Jewelers. KAY Jewelers Customer Service Phone Numbers, Emails And Other Contact Information KAY Jewelers Customer Service phone number (855) 703-4522, email, live chat, help center and other contact information are listed at HotDeals.com. I purchased a 1 1/2 ct. tennis bracelet in 2012, and unfortunately it has been broken and repaired four times. We're Available. I will never leave my ring in bleach again. Google+. Exchanges can be made at any Kay Jewelers location. I would also like the diamond replaced based on the diamond guarantee that you offer. Both of these pieces were very special to me as it signified the 25th anniversary of my wedding and the other ring was an extension to my mother's wedding ring when she passed. Could use a little better warranty service though, otherwise I'd give it 5 stars, Decent enough business, would recomend to any one of my friends, has no issue with customer support. On Top of the Page, When will my credit card be charged for my in-store pick up? I am totally dissatisfied with the Jewelry of Kay Jewlers and would like a price adjustment on the pay back of these pieces of Jewelry. It never stated that if a ring couldn't be repaired, that I would be given the value from 20 years ago that I paid. This will surely increase the credibility of your complaint. A Philippine registered nurse with an extensive professional experience in customer service, hospitality, aviation, jewelry start up entrepreneurship, teaching, public speaking, life insurance industry and public relations. Does not honor sale when they originally said they would because my poor quality ring, not like the display, discussing my account with other people. Your order will be shipped from Kayoutlet.com to the KAY Outlet store of your choice. If your order meets the store's free shipping standard, then you can seize the chance to cut down your spending. Top of the Page, What is a special ordered item? I've already spoken to the store manager, I do not want to speak to him again. Unsubscribe easily. E-mail us at Kay credit customer service or call 1-800-877-3616. No one will email me back and the support chat are reading my messages (2 checks means read) & not saying ANYTHING! You'll have great cow workers and flexible schedule was even willing to spend more & trade up, with a warranty purchase. durable and stronger than white gold. You will receive an email advising you when your order is shipped and another email when your order is ready for pick up. PAY RATE: 620,000 - 840,000 HUF/monthly. If you need your order sooner, they offer expedited shipping options. I want my phone conversation, which was recorded according to Fahim at customer service, reviewed for all the information that was told to me on that call. The store manager showed total disregard for the loss of a ring that had immense sentimental value to my boyfriend. This is the worst company to order Jewelry through. In case you didn't realize there was an alternative, the best phone number for Kay Jewelers customer support is 800-527-8029. Top of the Page, Can I have someone other than me pick up my order? We tell them why were there, and they start looking up our account. It looks like your microphone is disabled. Can I have someone other than me pick up my order? You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up. We were not given any insurance claim information. For a price quote on specific engraving requests, please visit your local KAY store. I paid to have it fixed once and waited, so i think thats fair. To write a complaint about Kay Jewelers and get an answer from the officials of Kay Jewelers, Complaintsboard.com's objective complaint writing and answer providing system can be used. This is the 2nd employee they have let go that was a wonderful representative. Our Credit Customer Service Department's hours are: Monday-Friday 8:30 AM - 12:00 PM Eastern Time . Well start sending you the news you need delivered straight to you. For further information about diamonds please refer to the 4Cs Diamond Guide section on our website. This is where the fun begins! Customer Service: 1-800-229-0364. (Engraving is not available on Kay.com.). Immediately after ordering, I realized my phone auto-corrected the address to her address but my state and zip. Set a time to meet online or in-store, and we'll meet you, ready to help. I would like to receive my e card immediately. These services include cleaning, repair, watch tuning, damage checks, refurbishment and more. From guiding you to the perfect engagement ring to handling a purchase-related question. December 2021 my husband purchase 3 tennis bracelets for Christmas. 23 reviews of Kay Jewelers "Came in to buy a xmas present for Mom. In addition they replaced the setting for the other earring for no". Additionally, the time from order placement to arrival at my door is nothing short of impressively professional,,, especially considering the amount of economic and social upheaval which tails in the wake of the medical crisis taking place. Furthermore, we guarantee the accurate carat weight of your stone and the gold content of your mounting. A had a citizen wach for repair day lost it day give me a gift card for 425 dollars the card not working no wach no card I am out of money a was in store in outlet mall today for 2 hours no body activated my card tomorrow my marriage anniversary I vented to buy something card no good a am devastated wat a robbery lose my watch than give me a not working gift card I am going to reported to better business baroque I dont have extra money help he l p help help help. I would like to receive my e card immediately, Diamond Guarantee and Jewelry Repair Guarantee, Got a gift card and not working nobody to activated, Custom ring / kay jewelers loose diamond sale event, Read full review of Kay Jewelers and 2 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Please do NOT purchase a wedding ring or any JEWELRY from this company. They are a disgusting corporation!! When I brought it in, they said it would be $450 to repair. The gold in the ring alone is worth more than $600 if I took it to sell just the gold. This is the 2nd employee they have let go that was a wonderful . In order to start the call, please close this box and then unblock your mic in your browser settings. This most recent repair done at Salisbury NC, was very poorly done, and I was VERY dissatisfied! Claim it and get a lot of features. Thank you Catherine for going out of your way to replace my exact match ring. You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up. This ring constantly loses the diamond and have had multiple issue with it. If you do not see your ring size listed for a ring you like, please visit the KAY Outlet store nearest you to determine if a ring can be ordered in your size. I was so excited and thankful for her great customer service. Address: Sterling Jewelers, Inc. 375 Ghent Road, Fairlawn, OH 44333-4600 USA. We were not told that it was a promotion but a sale. Mon. Phone Number: 1 (800) 527-8029. So don't forget to put the discount to use. border-bottom: 4px solid #515666 !important; The Werewolf Diaries 2: Kapitel 5: Kayleigh - Weinmond: Deutsche Ausgabe: Ketterling, Corinna, Schwarz, Alicia: 9798377463382: Books - Amazon.ca How do you tell someone this? I recommend that you find a different jewelry if you want it repair right and if you want the ring returned back to you. If I want to mail a payment , what address should I send it to? This review was chosen algorithmically as the most valued customer feedback. The cost of ESP is based on the amount of your jewelry purchase. Beyond that, he took no responsibility for the monetary loss. What is KAY Jeweler's return and refund policy? So don't forget to put the discount to use. and they even asked Brown, who said she bought the extended service . A diamond's value is determined by its carat weight, color, cut and clarity. Sales person very helpful; explaining that once paid off my rings have a life time guaranteeand would be sized at no charge. Salary wasn't the greatest. There can be some limitations, so pay attention. Associate then call the manager and was able to find when I was about to leave the store. Positive and energetic Store Manager with drive to meet and exceed goals set by company. See reviews below to learn more or submit your own review. My husband bought me my 10 anniversary ring set from Kay, like most young people when you first get married you cant always afford what you would like to buy your spouse.