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We use dedicated people and clever technology to safeguard our platform. Chicago, IL 60606-0606. Don't EVER use vivid seats for any purchases. I was purchasing tickets for a show and the venue did not have tickets for sale yet so I purchased through here since they were only available here and paid 200$!!! Purchased Celtics tickets in August 22($870 confirmed seats ) for October 2,2022 game. Gain trust and grow your business with customer reviews. I purchased tickets through you company for the September 11, 2022 Rodeo. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints We don't want you to feel that you've been mislead, so please don't hesitate to reach out to us if you'd like us to show precisely where that information was displayed during checkout. It offers a 100% Buyer Guarantee and serves as the middleman between customers looking for tickets and sellers. Ren was very helpful answered my questions and helped me get the tickets I was looking for. Date of experience: 26 February 2023. DO NOT USE VIVID SEATS, you may be one of the many unlucky ones! The tickets I purchases were only $35.00 a piece after fees and taxes, the same tickets on Ticketmaster were listed for $170.00 a piece after fees and taxes. All Rights Reserved. Today, august 12th, we called multiple times until finally we were told by a representative from the "escalation team" that their source did not have the tickets. Received a correct order confirmation but when the tickets came in they moved me to a different section. Ratings and Reviews 4.6 out of 5. We hope you were still able to find nearby parking and enjoy the remainder of the game regardless of the issue with the lot closure after the game started. Your transaction is secure, and you also get a full refund for canceled events. I have put in calls, live chats and emailed customer support. Takes no accountability for a time glitch that had us go to a show at the wrong time. Just another company who still made money over COVID. I specifically chose a section my whole group is in. They simply dont care. Vivid Seats is a third party ticket marketplace that has grown in popularity over the last number of years. Dial 833-228-5143. This changed due to Covid, but we did not get a refund because it was getting rescheduled. Vivid Seats complaints 101 E Erica Minz of Lake Forest, US Jun 14, 2022 2:25 pm EDT Verified customer Received incorrect order June 13, 2022 I purchased concert tickets. I have read many many complaints about the 'fake' guarantees. Vivid Seats Draws Complaints Over Long Refund Delays Industry Legal April 23, 2020 Olivia Perreault Industry 376 Refunds 41 Ticketing 277 Vivid Seats 66 Texans are lashing out after waiting weeks to receive a refund from secondary ticketing site Vivid Seats for the cancelled Houston Rodeo. And we dont stop there; we invest in technology to keep our costs low, and pass the savings on to you. To sell tickets, they must meet Vivid Seats requirements. We lose as a result of your opportunistic business model. This company is a scam, they held themselves out as a licensed seller of tickets until you purchase a ticket and find out they are resellers of scalped tickets. Our online support team is here to help resolve your concerns. SO basically, they lied in the e-mail, and lied that replacements were offered. Below is a collection of reviews and ratings pulled for your easy reference. Vivid Seats insights Based on 53 survey responses Areas for improvement Trust in colleagues Sense of belonging General feeling of work happiness I love it here.! We launched @recap.email and legal webhooks. Dorian, this is absolutely concerning and we would like the opportunity to take a second look into your order file. The office is amazing. Good Grief. We're serious about getting you to the live events that you love. Claim it and get a lot of features. Can I exchange my tickets for a different quantity, or for tickets to another date or event? Vivid Seats review: Customer guarantee Vivid Seats' 100 percent buyer guarantee makes the site appealing. Paid over $300 to an event that was postponed minutes before it was scheduled. If there is more I will do that as well lost time and money. I attempted to purchase regular GA tickets for the upcoming Fall Out Boy concert in Virginia Beach and after check out realized there was only one ticket when I KNOW I set the purchase number to two. We would love to review your order again to see if there's anything we can do to make this right for you. These people are thieves and liars. After a problem with payment for tickets, I called and received outstanding customer service with Anthony. I hate what you stand for. Well they sold me another ticket on the other side of the stadium away from my partner when I know I slowed down to make sure we at least got the same section. Vivid Seats insights Based on 55 survey responses Areas for improvement Trust in colleagues Sense of belonging Ability to learn new things Good tips Server (Former Employee) - Chicago, IL - October 7, 2022 The tips were usually good and there was a diverse customer base which kept things interesting. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. Save. Vivid Seats Engaged Employer Overview 368 Reviews 9 Jobs 382 Salaries 124 Interviews 97 Benefits 9 Photos 56 Diversity + Add a Review Vivid Seats Reviews Updated Feb 21, 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 360 of over 368 reviews Sort Popular Popular COVID-19 Related Highest Rating Lowest Rating Most Recent We value your privacy. Then allows the seller to change the date to the day of the event. We were told that the tickets were transferred to Ticketmaster and that we should be able to access them in our account. I paid for the first 15 rows. My initial attempt to create a Ticketmaster account I got an error message the App didn't recognize my email address. I would like to warm people to avoid buying tickets through Vivid Seats. He reassured me of any concerns I had and was very patient with me. Vivid Seats has a consumer rating of 3.91 stars from 33 reviews indicating that most customers are generally satisfied with their purchases. The site offers a buyer's guarantee that includes award-winning customer service care, safe and secure transactions, valid and authentic tickets. It is never our intention to make our fans feel this way. Most complaints are from ticket billing and delivery issues. Amazing, helped me out big time when my credit card was having trouble with my billing address and Richard was able to sort it out perfectly! This was an absolute nightmare. I expect to pay the normal service fees, but not what you charged me for the tickets. Here are 8 tips for writing great reviews. The company was founded in 2001. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. We were given multiple different messages from Vivid seats regarding the tickets. September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. They deserve to go bankrupt as they cost me $800. The name on my ticket was someone who purchased tickets the resold them through vivid seats. I then got an email saying that I would get my tickets for the new scheduled event for July 30, 2022, 3 days before the event I still did not have my tickets, I spent many hours on live chat and on the phone with them, telling me I would have my tickets for the day of the event. Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. The Insurance is not included. Ticket never received and they wouldn't refund me, Fraudulent agreement / promises made for a full refund, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Phoney Company! I entered a .con rather than .com by mistake on my email address and therefore never received my tickets. This will help us to determine next steps. They buy tickets from me, physically edit the tickets and then turn around and sell them to people for double the price. Call and ask what the service charge is before buying. - Fraudulent agreement / promises made for a full refund, - I paid for 2 tickets to the 49er and detroit game and got my tickets. Sometimes the choice seems insufficient to customers. We absolutely value your feedback and apologize for the stress this may have caused you. In this guide, I will be reviewing Vivid Seats in detail. The total price was $1405.95. A. I will not be using this company again and will never refer a soul. This not only hurts our venues reputation, but cheats the artist, as the additional ticket price is not shared. I was told that I should have known that by this note that was listed: xfer Piggyback. and their online chat system is useless. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Your server is down! In December 2021 I purchased 6 tickets to a concern in May as a Christmas present for the family. Sellers can choose the price for their tickets and modify them at any time. I then twitted Customer Service and again advised these were upgrade. There were plenty of open spaces, but I wasnt allowed in. Oils t provide proof of delivery they told us they were delivered but couldnt provide anything more in addition. Claim your listing for free to respond to reviews, update your profile and manage your listing. When the tickets never came, I contacted Vivid repeatedly. Contact Us About The Company Profile For Vivid Seats LLC. I bought tickets 2 months in advance. With 30 mins. I purchased 5 tickets to the Atlanta Falcons vs. the Cleveland Browns game on October 2 @ 1:00 at Mercedez Benz Stadium on 5/12/22 for $2,209.87 from Vivid Seats. This is an unfair and unnatural economics meant to hurt you. We value your privacy. New customers can take advantage of this exclusive discount offer! I will never ever purchase from Vivid seats again. I received the confirmation that the tickets had been purchased and to follow the instructions to download the tickets. only our *Volume Resellers* are allowed to re-sell tickets. We were able to review your order file and confirm that there was no communication for your order until after the event had passed. Get buying tips about Ticket Websites delivered to your inbox. Vivid nor Ticketmaster seem to care about my issue. I purchased four tickets for a basketball game and informed the customer service person that I needed handicap seats. Download Vivid Seats | Buy Tickets and enjoy it on your iPhone, iPad and iPod touch. And in checking with the Keillor show I found that the show was not sold out! 5.5 Total Score. I do expect a refund of the differance that the seats should sell for. However, many people buy tickets on behalf of friends or family, or have others accompany them to the event, so in this case your name does not need to be printed on the ticket. I went to the venue, and they advised the tickets were third-party tickets.Unfortunately, they could not honor them because each was not valid. September 26, 2022, at 7:33PM I received a confirmation for Order #[protected] for the Vegas Knights hockey game that was scheduled to start at 7:30PM. The person the ticket was for has since died. Consumers who purchased tickets from Vivid Seats for events that were canceled due to the coronavirus pandemic may be eligible to benefit from a $7.5 million event cancellation class action settlement. Vivid Seats Seatgeek Vivid Seats vs Seatgeek - Tickets selection You can often hear a lot of complaints about the choice of tickets on this service. None of the options worked for us NEVER will I use this company again. Pretty hard to buy tickets, Purchase of Concert tickets for Journey in Albuquerque, NM, Easy process, with helpfull employee. Vivid Seats is as legit as ticketing sites come. A. Amalia G. Today. I have knee issues so very kind to help so we don't walk far. This is absurd! Suite 800. Never received tickets or a refund let alone even an apology. The dates changed 4 times and due to everything that happened during the pandemic and the dates changing almost 2 years later. MONTANA FOREIGN LIMITED-LIABILITY COMPANY. Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. We have a 100% Buyer Guarantee. Vivid Seats is an independently owned and operated online marketplace. I will be giving a legitimate review on the site and will also provide comparisons to other third party ticket sites on the market to see which ones have the edge and are better to use. On, September 8, 2022, I selected "Row 16" 2x but separate transactions (as I couldn't figure out how or it doesn't allow you to add to cart). They can see this but they refused to issue a refund. Worst ticket platform that gives two sh*ts about their customers. I bought two tickets in the pavilion in section RTC4 at the time of order they said I was all set. But, what I'm reviewing . Finally got my tickets and had a great time speaking to the very helpful gentleman. Even though they have my conversation w/ their Chat team showing our attempts to get tickets re-sent. One can only hope these ticket monopolies will be better regulated in the near future. I purchased tickets well in advance and the tickets weren't cheap. Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. If you have any additional questions, we encourage you to reach out to our online support team on social media. If, I don't receive a responce and refund for the differance, I will never purchase tickets through company again. It is a legitimate company that facilities hundreds of millions of dollars worth of ticket sales each year. They have a helpful blog about big shows and games that you can get information about, learn the schedule, and find . If you look at most of the customer reviews online, half their review is spent thanking the person that helped them over the phone! I complained and they advised these were upgrade tickets and no refund would be issued. Products used:Tickets for an upcoming football game. Is SeatGeek Legit? Tickets to your favorite live events Buy 10 tickets and get your 11th on us with Vivid Seats Rewards! Accidentally purchased tickets on wrong date and chatted with an agent immediately after. the aftermarket brokers all have their inventory on stubhub, vivid, etc, so long as they pay the fees to be a part of those services. Desired outcome: It should take less than five minutes to find tickets for your favorite venue, artist, or team, select the seats, register, and purchase the tickets. Date of experience: November 28, 2016 Useful Share Advertisement DS David Simonich US Nov 27, 2016 I wasnt sure what that meant and they informed me that by clicking view tickets on the email they sent me to confirm my purchase I had accepted the tickets. Absolute worst customer service ever. We always want to provide an excellent buying experience for our fans and encourage each fan to contact us if there are any changes that need to be made prior to their desired event. Apply this Vivid Seats coupon code for $15 off first . The tickets are yours now to you have to figure out what to do. We encourage you to monitor your bank and email for further updates on your order. People flood the venue website and purchase as many seats as possible and then resell them on VividSeats. Vivid refused a refund! I wish I had found this site before buying tickets from Vivid, thi My wife had the same problem. Conveniently buy and. Do I need to print these tickets? Address: 111 N. Canal Street. How is one supposed to know that xfer Piggyback means your tickets aren't together? Angel P helped me out. "We have currently put them on 'No Rating' while they investigate the complaints and . I never used them before but I know many people who have. I paid $600 for 4 tickets, I didnt receive my tickets, they kept telling I would get them closer to the game. A link has directed you to this review. In one order, my tickets arrived via email within an hour or so. So I quickly attempted to purchase another ticket. To that end, we always provide a full breakdown of the order total (including fees) prior to purchase. Vivid Seats Reviews Since 2001, Vivid Seats has been helping sports, concerts and theater fans experience it live. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. Service 16 Value 14 Shipping 9 Returns 6 Quality 10 Positive reviews (last 12 months):76.5% Positive 13 Neutral - 0 Negative 4 View ratings trends We have been told that tickets are being sent at the last minute since one day before the show, in order to avoid fraud. While we understand that resolution was not ideal based on your request for a refund, we hope this helps to clarify the delivery timing of your tickets and our reasons for our original decision. Vivid Seats complaints 102 M MikeArmstrong82 of Independence Kentucky, US Jan 17, 2022 11:00 pm EST Delivery of tickets Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Vivid seats fees are fairly standard for the industry, taking a 10% commission on each transaction to the seller. Hi Jim, we're disappointed to hear that you did not end up travelling to the event, as we never want you to miss shows you're looking forward to.. Based on the records shown on your order, the tickets were delivered via electronic transfer at 10:24 AM eastern time, more than 90 minutes before the start of the event. People need to purchase through the theater or auditorium as Vivid Seats almost double the cost of any ticket. No person that issues tickets for admission to an event shall issue any such ticket solely through a delivery method that substantially PREVENTS the PURCHASER of the ticket FROM LAWFULLY reselling the ticket on the Internet ticketing platform of the ticket PURCHASERS CHOICE.. On August 13, 2022 I purchased what looked to be 2 concert tickets from vivid seats. They deserve to go bankrupt as they cost me $800. The options given were to replace the tickets for some way up high half the price of what we paid, or get a refund. Its not right that they say they have no control over the seller. I found two separate listings for tickets in the same section and row. Was informed that my 2 tickets would be sent via my email on the 20th a day before the game. Her personality was fantastic and the whole experience was just perfect. I purchased two tickets for Garth Brooks in Gainesville five months before the concert My ticket were mailed to me earlier than expected. I use Vivid Seats for all my tickets: Celtics, Bruins, Kevin Hart, Bruno Mars and many more. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. Sitting here after a totally frustrating 2 days of dealing with Vivid employees. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Kept telling me same blurb about it was my fault, not his, no refund, etc. Vivid Seats Review Summary. I just want the tickets I spent my hard earned money on. Ive only purchased tickets from this site twice. The issue was they didnt have the tickets, but had 2 close by. From over pricing. Total SCAM! Desired outcome: GAME WAS NEXT WEEK. Verification can help ensure real people write reviews about real companies. We invite you to reach out to our online support team by social media. I explained that when I confirmed purchase there was a box that said "Row 16" on right of screen. My first time buying here, Vivid Seat tickets to the Jersey Boys Concert, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. ComplaintsBoard.com is a leading complaint resolution website on the Internet. We are absolutely sorry to hear what you experience. Parking lot operators have sole discretion to refuse entry if you arrive late to an event, as it is understood to be common practice to arrive before an event is scheduled to begin. Its not final unless I had the tickets available which I didnt. The 100% Buyer Guarantee ensures that you get the right tickets and that they arrive on time. I bought 2 tickets to Super bowl for my 11 year old son. I tried not to trip thinking I could sell them forward. Vivid Seats' 100% Buyer Guarantee means that if your event is canceled without a rescheduled date, or if your tickets aren't validated or don't arrive on time, you'll be fully compensated or. I was terrified that I would not receive my tickets. If you have any additional questions, concerns, or would like to discuss the resolution provided, please feel free to reach out to our specialized team via Direct Message over social media, and we'd be happy to discuss this further with you. Dont use this site they are horrible. Vivid Seats sent Gary a confirmation thru his phone after he paid the $445 required for the 4 tickets. So I have no tickets and am out $600. They are efficient, professional and the price is always right. We apologize that you didn't receive the tickets you requested, Charlotte. Vivid seats will not do anything. You get an email when the tickets are sold, and then you either upload them or ship them. The sale of these tickets even violates Virginia state code which states: 59.1-466.6. The request was put. 2. These people are thieves and liars. Long story short I never received the parking pass and had to pay in full at the gate. It goes against our guidelines to offer incentives for reviews. It was smooth and I didn't have to do all re-ordering process again. For 2 and now the event is selling them for 25$$$!!! Thank you for sharing your feedback, Gregory. That clearly didn't happen bc I received NO TICKETS! Promised by 2/23. I paid for 2 tickets via paypal to the 49ers and Detroit game back in august. Lots of filter options to narrow down events. Had rented a room just for this event. If I purchase both sets, will the seats be together? Vivid Seats has 450 employees. We can also confirm a previous advocate already shared with you that your tickets were delivered to the provided email at the time of purchase. The 100% Buyer Guarantee means Vivid Seats upholds industry standards for safe and secure transactions. Hi Debbie, we pride ourselves on providing you with valid and authentic tickets issued by the source as part of our 100% Buyer Guarantee. I don't expect they are willing to give an apology. Jeremy of Las Vegas, NV Verified Reviewer. We understand how this may be upsetting for you. Never again. The 100% Buyer Guarantee promises the ticket purchase is secure, the tickets will arrive before the event date and the tickets are valid. You can count on usas our fans already know. The request was put in minutes before. Please note that you will need to use an iOS or Android mobile device to gain entry to your event.". Sales Representative (Current Employee) - Coppell, TX - July 6, 2022 I've Worked here since April 2022 and I honestly LOVE it. What are "Email Delivery" and "Instant Download" tickets? Hi Trent, we're disappointed to hear that you weren't able to utilize your parking pass for the Super Bowl. Called customer service and she said we have to fill out a form and wait. Ong please do not use this businessshadey as a summer afternoon under a big oak tree. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. they are all the same basically. We added millions of opinions to our database and summarized over a million opinions. So, Vivid seats charged an additional $196. It serves as an intermediary between sellers and buyers and offers a buyer guarantee on all tickets. Scammed!!! Terrible customer service. If you order in enough time, youll have an opportunity to react and/or make alternative plans, if necessary. I could not attend. From A to Z, Vivid Seats customer service is fantastic. I just bought Madonna tickets for the Cleveland, Ohio show August 2, 2023 show. She knew exactly what I needed and arranged to have it. Explain your situation and why you wish to receive a refund. I received an email a few days before the game to "Confirm my email". Report as inappropriate. We also confirm the one time courtesy was given to you due to the offered upgraded replacements that were denied by you. Overview VividSeats has a consumer rating of 4.11 stars from 2,262 reviews indicating that most customers are generally satisfied with their purchases. Bought tickets thru Vivid Seats, I have a credit of over $84, they won't let me use it because I got the tickets online, I'll never use them again!