Explore white-capped peaks, arctic-blue glaciers, and wildlife galore when you book select Alaska cruises with the cruise line that knows it best. I didn't think a thing of it; it's like a mini insurance policy for the company placing the hold against the possibility that you won't pay the bill at the end or be good for the money. Any and. Certain countries require that you obtain official authorization(called a visa) before entering the country, and some countries require that you obtain a visa regardless of whether you plan to go ashore in that particular port or not. Distribute your ship phone number to friends and relatives. Thats because your Future Cruise Consultant has immediate access to Holland America Lines reservation system and can view all availabilities on all sailings. Gratuities for other services, including, but not limited to, bar, dining room, wine accounts and spa/salon services, are not included. :-) The HAL customer service rep went over the rules, she said that we would not be able to apply the OBC towards the gratuitiesbut confided that she knew some were able to but on others that usage was denied. Zealand, these policies and the legal drinking age apply to guests 18 years or over. However, if you take out or bring into the United States more than US$10,000, you are required by law to file a report with the U.S. Customs Service. Local sales taxes are applied where required. Capacity is limited for many activities, so book early using your Onboard Credit. Also, stop your newspaper delivery or have a friend or neighbor take them in for you. I think we might use traveller's cheques to keep it simple(you know the old currency exchange thing for Canadians that sometimes happens even if you want to be charged using your US dollar card..). Children must be at least 12 months of age at the time of embarkation to sail on trans-ocean crossings and remote itineraries, where there are more than 2 consecutive sea days. Boarding may be denied or fines may be levied against those guests without proper documentation. Please contact Ship Services for further information. From outside the U.S. access 1-321- 837-6106. A year or so ago we had a promotion OBC that was supposed to be good only for shore excursions, but in the end they applied it to our account and some of it ended up being credited to other things. There is a charge for the use of the self- service launderettes and it is coin operated. 150th Anniversary Celebration | 2023 Cruise Deals | Holland The Lido with fresh, cooked-to-order specialties for breakfast and lunch. of your seating request will be listed on your Cruise Contract. Early Booking Bonus Offer is available for 1st/2nd guests only and applies only to the cruise portion of Alaska cruisetours. Holland America Guests who are unable to care for their own basic needs (e.g., dressing, eating and attending safety drills) MUST have a capable traveling companion. Onboard Credit is in USD, is neither refundable nor transferable, and has no cash value. Vaccination requirements change frequently. So far we have never seen any missing OBCs. Customs officials will not be available at the ship during check-in to register valuables. The Elite Beverage Package includes wine, beer, spirits, cocktails, non-alcoholic beverages, sodas, bottled water (sparkling or still, 400ml or less) and coffee. Any additional information concerning currency restrictions, please contact the customs agency in their country. A determination as to whether the located fare is identical to the original booking will be at HALs sole discretion. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, C858B0A9-6769-424D-B129-59363EDAC023.jpeg, B5073042-BF8A-4EEC-BD19-0938D8732763.jpeg. WebMake travel your tradition during Holland America's 150th year of cruising! Representatives are on hand to assist you in any way they can, including assistance with travel delays and contacting loved ones. The day you board, Holland America Line places an initial hold on your credit or debit card for $60 per person per cruise day ($30.00 per person per day for cruises longer than 25 days). Please attach a tag to each piece of luggage you will be checking on the cruise. All of the Crew Appreciation and Service Charge payments made by all guests on all ships in our fleet are pooled, net of credit card transaction fees. IMPORTANT: Due to COVID-19 Health & Safety protocols, please arrive at the terminal at your exact assigned check-in time to help facilitate capacity control and distancing. There is a space on the tag for you to print the following information; in your baggage to expedite the screening process. In the event of unexpected travel delays and emergencies, pack enough prescriptionmedication for at least 2 weeks beyond the length of your travel itinerary. You will recognize our representatives by their Holland America signs. Promotional credits are nonrefundable. Have It All Early Booking Bonus | Holland America Line. Other approved proof of citizenship documents such as a passport card, an enhanced drivers license (EDL) or certificate of naturalization along with a government-issued photo ID are also acceptable. Started June 21, 2021, By Also, although not required at the ship gangway, you may be required to present a valid picture ID to pass through terminal security. You can't really reserve the OBC to pay for those gratuities since any charges to the account will subtract from the balance on the day they are incurred. Oh, well, the bottom line is the money is not available to spend. The password will need to be disclosed to the youth staff upon pick up of the child. Personal checks are not accepted on board. As such, all weapons and dangerous devices are prohibited and may result in denied boarding. It provides information on what to do in case of an emergency, as well as the routes to your Muster Station. It's not a deposit, but they do hold the funds on your card. Travel Well: International travelers can take a number of simple steps to avoid potential health problems before and during travel while preserving their health and wellness during travel. You will need to provide health certificate documentation for the animal in your ports of call. If you choose to use U.S. dollars, Holland America Line recommends that you carry smaller denominations such as ones, fives, tens and twenties. Wheelchairs: Holland America Line has a limited supply of wheelchairs on board. Ships Registry: The Netherlands. For 21+ day voyages (excluding Grand Voyages), guests will receive three nights: one night at Pinnacle Grill, one night at Tamarind and one night at Canaletto. Cigarettes may also be subject to a tax imposed by state and local authorities. Leave copies of your passport, electronic airline tickets, traveler checks and any credit cards you plan to use with a family member or trusted friend. Flexible Open Dining: Open dining times are 5:15pm to 9:00pm. This will generally include any credit given by a TA. Safety: For 140 years, the safety and security of our guests has been our highest priority. IE: $1000 onboard (tips/pictures/drinks/bingo etc), $1000 ashore (trinkets/goodies/gifts and yes Jewelery), If I have a $3000 limit, and they put a hold on for $2500, my shore expenses have to drop. If you do not want to use a credit or debit card, the ship will collect a cash deposit from you at time of boarding in the same pre-authorization amount. What can I use it for beside food? By Packing Advice: We also suggest that you consider placing articles in clear plastic bags inside your baggage to minimize handling by airport security screeners. With this in mind, the following emergency phone numbers are available for your use: 1-800-628-4771. This includes payment of all costs related to arrangements to obtain entry to the countries you visit. locations will accept major credit cards, and some will accept U.S. dollars. The statusof your seating request will be listed on your Cruise Contract. Please help us reduce water use. Line ship. For this reason: Scooters and other mobility equipment are required to be securely stored and charged in the guests stateroom when not in use and may not be stored in hallways or elevator lobbies. Be certain to bring along a record of all your vaccinations. Onboard Credit can be applied to Shore Excursions, Beverages, Items from The Shops, or Services at the Greenhouse Spa. An 18% Service Charge is automatically applied to all Beverage Purchases, Bar Retail Items, Specialty Restaurant Cover Charges and all For Purchase A La Carte Menu Items. You do not need to include any suffixes on your airline ticket. ahead and pack some anti-diarrheal medication with your other medications. However, please note that additional charges will apply and that not all medications are available in all countries or ports of call. For guests who have made independent flight plans and purchased any of Holland America Lines transfers, you must advise Holland America Line of your air schedule at least 14 days prior to arrival. This isn't our first cruise together. And I have been successful with just putting gambling money on room account and then cashing out at casino. Finally, make sure that you label the inside of your carry-on and checked baggage with your name and contact information. Also, luggage tagswill be located near the entrance to the pier area where you will be checking in your luggage. Regardless, it is always good practice, when traveling, to make copies of your passport pages before departing. The onset of TD usually occurs within the first week of travel but may occur at any time even after returning home. Accessible Transfer Requirements: If you require a lift for boarding the transfer vehicle, please contact us or have your travel advisor advise our Guest Accessibility Department (please see contact information in the GUESTS WITH DISABILITIES section) as soon as possible, so we can arrange a special transfer. Hotel to ship transfer details will be available in your Hotel Welcome Letter provided upon check-in at your hotel. 150th Anniversary Offer (Offer): Onboard Credit through this offer is available in the following amounts: US$75 per person (US$150 per stateroom) for guests booked in an Interior or Ocean View stateroom; US$150 per person (US$300 per stateroom) for guests booked in a Verandah stateroom, Vista Suite, Signature Suite, Neptune Suite, or Pinnacle Suite. A luxurious dining experience in a room graced with fine art and antiques. Once completed, all guests will be allowed to disembark. Arriving by Air: Holland America Line representatives will be stationedin the airport baggage claim area or outside the customs area (depending on local customs regulations), to greet guests and assist those who are eligible to be transferred to the pier. If your OBC is from another source, other than Holland, you can get the amount refunded to you. When you book on board, you have a much better opportunity of receiving the stateroom or suite that best suits your traveling style; this includes preferred accommodations on our mostpopular and unique itineraries. Holland America Line Rewards VISA Card: Use your new Holland America Line Rewards Visa Card and youll be on your next dream vacation before you know it. I was told that if there is a waiting list for an excursion, then you get put at the bottom of the list,so make sure there isn't a waiting list before cancelling & rebooking! If you should have questions or need assistance, Holland America Line representatives at the pier will be happy to assist you. Holland America Holland America Line does not discriminate against persons on the basis of disability. Dive In featuring hamburgers and hot dogs. Children must be at least 12 months of age at the time of embarkation to sail on trans-ocean crossings and remote itineraries, where there are more than 2 consecutive sea days. It doesn't go by each person unless you have set up separate accounts. Holland America Line reservesthe right to substitute products when specified brands are not available. When you board and look at your on board account you will see entries like these: The first is for any on board credits purchased for or by you and are fully refundable. Cruise onboard credit: What it is, where to get it and how best to I take the cash as well. There is a nominal restaurant charge for the Pinnacle Grill, Canaletto, Nami Sushi and Tamarind (available on. Holland America Line's 150th Anniversary celebration continues with a sweepstakes that runs through March 31, 2023. And just got of the phone with HAL to verify that all amounts are showing. Alaska Bonus Offers: Eligible Alaska cruises to and/or from Vancouver, Glacier Bay cruises and cruisetours (excludes cruisetour Y3-Y6) booked October 14, 2022, through November 15, 2022, receive one (1) Shore Excursion credit redeemable for a White Pass Summit Scenic Railroad shore excursion per person per booking. Select Alaska Roundtrip Seattle cruises and cruisetours booked October 14, 2022, through November 15, 2022, will receive an additional US$100 Onboard Credit per person (US$200 per stateroom). If you enjoy indulging in onboard massages, pedicures, and facials, then youll love our Greenhouse Spa & Salon. Nurture your well-being with some well-deserved pampering at sea. For more information, or to sign up go to maketraveleasier.com/Holland or call 1-877-847-0045 to speak to one of our customer service representatives. The final amount billed may take up to 24-hours following disembarkation. A review of HAL's website, even before you reach the point of completing the online checkin, reflects: Our cashless society is designed to make your life on board as simple as possible. I'm sure the staff would be grateful. Led by a team of world-class celebrity chefs, go on a culinary journey on any of our ships. Mariner Society loyalty members can enjoy an additional early booking bonus of up to $400 Onboard Credit per stateroom when you book within 90 days of a new season launch. To ensure peace of mind while you are away, we offer this last-minute checklist of things to do before you go. Onboard Credit is spending money for you to use to purchase products or services while onboard. Login to your account before you ever step onboard to get prepared for your journey. We have gone to great lengths to remove hazardous chemicals from our operations including dry cleaning, medical and photographic chemicals, and cleaning supplies. In most cases this is paid by each guest upon check-in and may have to be paid in the local currency. Due to the limited medical facilities on board, we will not accept reservations for infants 6 months or younger for non- Transocean sailings, 12 months or younger for Transocean sailings at time cruise commences or women who will be 24 or more weeks pregnant at the time their cruise with Holland America Line concludes. Please contact us or your travel advisor for more information. HAL does listen (at times) to their cruises, so please tell them to allow this. animal are the U.S. Department of Agriculture, local customs offices in the specific ports and your service animals veterinarian. Cooking facilities onboard are not considered kosher. make sure that the appropriate baggage tags are affixed to your baggage, because the tags include your departing flight information. Powered by Invision Community. Taxes, Fees & Port Expenses are additional. Please complete the Online Check-In process at. But it will work for me.. From attire and handbags to sparkling jewelry, we have a variety of products to choose from. Onboard Credit is in USD, is neither refundable nor transferable, and has no cash value. This ship ID card serves as your identification for security procedures when embarking anddisembarking the ship, and for making purchases on board. Cash deposits can be made on the last day of the cruise. The OBC is like an initial deposit. For Alaska cruisetours and 6- to 9-day voyages, eligible guests will receive US$100 credit per person to apply toward their shore excursion purchase(s). Started August 27, 2021, By Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. We believe that safeguarding our guests, crew, ships, and theenvironment is the right thing to do and essential to the success of our business. Across the cruise lines fleet of 11 ships, theres everything from live music to lectures to keep all ages happy, and weve rounded up the most fun to be had. Additional information concerning Customs matters will be provided during your cruise. This is especially important before and after meals, or whenever you are in contact with common surfaces (e.g. Finally, make sure that you label the inside of your carry-on and checked baggage with your name and contact information. For the safety of all concerned, the Captain shall make the final determination regarding whether or not it is advisable to provide assistance to guests with mobility limitations or to carry their mobility assistance device (e.g., wheelchair, scooter, walker, etc. For ships without Tamarind, guests will receive one night at Pinnacle Grill or Canaletto. The point that I was making is that had she not had an AE, they probably wouldn't be able to hold it on a regular card because she had just paid for the cruise and airfare for all seven of us and a (typical/average) regular credit card may not have had that high of a limit. Avoid lines at the airport with boarding pass in hand and no luggage to check you can proceed directly to Security. Hours are from 6:00am until 9:00pm. The reduced deposit applies to sailings of 3 days or longer. Thanks everyone. I am never surprised when a "home office" has no real clue of the stuff that actual happens on a ship or tour. Other terms and conditions may apply. The crewmembers eligible to receive these funds work in various departments, many of whom rotate among different ships, throughout our fleet of ships. Holland America Holland America Line has recently won the following environmental honors: Green Gateway Award: Port of Seattles Green Gateway Partners Award program, 20102016, and the Technology Innovator Award in 2015, Blue Circle Award: Port Metro Vancouvers EcoAction program for commitment to sustainability, 20102014. Luggage Direct and Luggage Forward two different services offering a variety of services with the sole purpose of easing your travel! When a ship is unable to dock, guests are taken ashore on smaller boats called tenders.