Search more new GMC vehicles for sale here at Laura Buick GMC. General Motors may cover the paint peeling depending on what is causing the paint to peel in the first place. Good dealer to work with. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Owner operator at Bessinger's Automotive . I called Laura Buick GMC who I bought the truck and warranty through to get my money back because the warranty was no good since the wheels couldnt be fixed. The warranty you purchased covers a material defect and also covers cosmetic damage caused by potholes or "curb rash" if you have alloy wheels. They put a pin hole in my radiator that they refused to fix now my vehicle has to be towed home after paying for these repairs. There is a new drive-in service area and five bays have been added to the service garage. Meet the Guys Who Make Laura GMC the Best - Laura Buick GMC Laura Buick GMC in COLLINSVILLE | Your Buick, GMC Dealer near St. Louis Please let me know if you have a specific concern on one of the repairs and we are happy to sit together and walk you through the exact findings along with the repairs performed so you can better understand the work performed. Part of the front lot at Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. Please let me know if I can be of further assistance or if you would like to discuss this matter over the phone. Click the link in the email we sent to to verify your email address and activate your job alert. Please contact me at your convenience and we can help resolve your concerns. We combine family values, integrity and character so that our customers are sure to get excellent service and are always treated with the utmost respect. In 2020 I already had paint peeling, not chipping, off of my bumper. It's the tried-and-true customers who keep returning and the loyal workforce that have made them tops in the nation. Laura Buick GMC, Inc. (1.43 mi. Bought vehicle April 2022 with extended warranty from the borrowing institution. However, they would not cover paint peeling. Something old and something new help Collinsville car dealership sales soar Accidents requiring towing is a major accident. Laura Buick GMC is a family owned and operated business with a strong commitment to customer satisfaction. See details. Regarding airbag recall work invoice ********* ******- The service department destroyed the dash in my truck and pretty much said have a nice day, were not responsible for any damage to the dash during airbag recall work. Yes 199. Dan Parker SALES AT BOMMARITO AUTOMOTIVE GROUP St Charles, MO. Location Leachman Buick GMC Cadillac Model Code 4NC56 Buy From Home KBB INSTANT CASH OFFER Get Financed Online Click to call Available Now! Referrals increase your chances of interviewing at Orveon Global by 2x. Our goal is to give you a better way to purchase and service your automobile. They were supposed to fix a place on the car, but they went back on their word there. Easy, done. Retail Hiring Event 3/15 10-2pm Irvine All Retail Positions! I am opening up a case with General Motors and sharing your feedback with them. However, you were provided and declined additional repair work to fully repair your vehicle. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Your job seeking activity is only visible to you. While we as a dealership cannot control what General Motors will warranty in conjunction with a recall, I do understand your frustration and concerns. Customer Reviews are not used in the calculation of BBB Rating. More than 10 shiny new cars, SUVs and pick-up trucks can be now be displayed in the modernized chrome-and-glass showroom. Laura Chevrolet Buick GMC of Sullivan | Inviting Chesterfield, Rolla Please let me know if you have any questions or concerns. With being able to display more cars on the showroom floor and having attractive prices along with having the inventory to support those sales numbers.. He said many of his 50 employees have two and three decades of service with the company and several customers are now third-generation car-buyers from the dealership. Twenty-million-dollars in inventory doesn't hurt, he said. Susan Hagopian and her husband Stephen Hagopian, of Glen Carbon, look at a 2012 Acadia FWD Denali at the Laura Buick-GMC dealership at 903 N. Bluff Road. In case you have further questions on booking your test drive or require certain recommendations on how to reach our dealership, contact us at +1618-623-4768 where we now have happy, intelligent car dealership industry experts that can surely assist. Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. Suggest edits BIRDEYE FOR BUSINESSES This profile is powered by Birdeye. One Owner. Waiting for response from **** or *****. Upon initial inspection it was discovered that your vehicle was lacking fluids and coolant. Dear ****** Thank you for bringing your concern to our attention. But anyways I shouldn't have to keep calling to check up on an answer. So its up to the manufacturer to change the outcome of my experience and satisfaction. Working side-by-side with us., Contact reporter Ramona C. Sanders at 618-344-0264, ext. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. They have trucks listed for sale on their website. Your vehicle also underwent our safety inspection prior to sale and if you registered in MO you would have also passed a state inspection. Then why are they made available on the website for sale. You declined these repairs as they were outside of your warranty coverage. Hours & Directions Service Appointment The expert team at Quality Buick GMC is committed to caring for your vehicle for as long as you own it. We took it in and they kept it about another month and a half. Engine light came on early Dec 2022-called and given appt 29 Dec 2022-when arrived for appt told that would not have time to assess and repair vehicle-error codes ran but appt rescheduled for 12 Jan 2023. Great service. International Association of Better Business Bureaus. The dealership would not honor the peeling paint repairs and classified it as road debris damage. I thought in purchasing the warranty I added 60k miles of warranty to the vehicle but have now found out that is not the case. I bought a new 2019 Sierra in Oct. on 2019. After finding the 2016 GMC Sierra truck with the options I was looking for on the Laura Buick/GMC website. in 16 reviews, I actually flew into St Louis from Atlanta and drove my new Canyon home. in 6 reviews, I bought a truck from Dave Pusa at Laura GMC and it was probably the best experience I think I could have had. in 9 reviews. Drivetrain. Sign up for our newsletter to keep reading. There was also residue of dried coolant found beneath the radiator indicating a leak present. Bucknor for rejecting handshake: Zero class, Man shot and killed after fight in downtown St. Louis, Fate of St. Louis Fox Theatre still undecided, Liberty High student killed in St. Charles shooting could heal you with a smile, Brothers who did everything together, fashionista among victims in fatal St. Louis crash, St. Louis prosecutors staff down by nearly half as caseloads jump. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. I called dealership and spoke to the sales manager at Laura Buick GMC and he said they do not need to disclose vehicle accident report for unless it was a major accident. The policy covers paintless dent repair, windshield repair, key replacement, and tire and wheel protection. From mild to wild, click here to browse and set yourself out from the rest of the crowd in one of these unique trucks! Despite the AutoCheck clearly displaying that this vehicle was in an accident requiring a tow it still has an AutoCheck Score of 94; well above the typical score for comparable vehicles. Not sure how you sell an extended warranty to fix the wheels the say its normal wear and tear and never intend on honoring this warranty. Automatic 557 Continuous 2 Manual 6. I have your contact information and will be in touch after the holiday weekend once I have a response. This is a good team atmosphere, not a lot of places can say that, Powell said. Laura Anderson - Owner - Laura Buick-GMC, INC | LinkedIn Laura Buick GMC, Inc. in Collinsville, IL - Autotrader Chrome wheels are excluded from the cosmetic coverage but do have the other protections for road hazard. I am happy to discuss in further detail if you have any questions or concerns. . Owner Jack Anderson III and his son Jack Anderson Jr., the sales manager, stand near a new car at the Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. It's been 2 days a 2min call to *** to double check and a call back is called customer courtesy and if I did this at my job I'd be written up or fired! You can unsubscribe from these emails at any time. Chevrolet Owner Benefits at Laura Chevrolet Buick GMC of Sullivan We bought this car (model) from here five years ago, said Stephen Hagopian, as he looked around the showroom. As a result of your most recent repair being cosmetic coverage on chrome wheels, an excluded condition and component, the warranty company denied this claim. Chevrolet Owner Benefits at Laura Chevrolet Buick GMC of Sullivan Chevrolet Owner Benefits Owning a Chevrolet vehicle has its perks. LAURA BUICK GMC - 24 Photos & 120 Reviews - 903 N Bluff Rd, Collinsville, IL - Yelp Restaurants Auto Services Laura Buick GMC 120 reviews Claimed Tires, Car Dealers, Used Car Dealers Closed 8:30 AM - 6:00 PM See hours Write a review Add photo Share Save Photos & videos See all 24 photos Add photo Services Offered Verified by Business