we aso believe that they released our contact information which led to us being scammed out of $55000 USD for a resale the brokers stated they were working with the resort regarding 42 units. Just sick to think that they get you right at the airport wanting you to come the very next day because they know if they can get you to sign that day that you will more than likely not read the pile of documents before your vacation is over. My wife and I had a bad experience with them also. Our story is similar only we were foolish enough to pay in full and at our first opportunity to use the resort we were refused a reservations with over six months notice. May 22, 2010 @ 12:56 PM). Can You Get Rid of a Sunset Group Timeshare? - Guide 2023 ALEXIS MILLER VS SUNSET AUTOMOTIVE GROUP INC - UniCourt Our "VIP week" couldn't be booked at all. Sunset Groups ratings and reviews reflect all of these issues and complaints. Anita Rigoni of US. I can't begin to tell what a horrible experience it was. It does not guarantee you any actual access to a room for any amount of time. I wish I had done some research about themOcean Spa Hotel, Laguna Suites Golf and Spa, Premier Cancun Vacations are all part of the Sunset Group. We also use third-party cookies that help us analyze and understand how you use this website. They presented a vacation package that was so outrageously priced for two people our age that we felt quite certain that we could just turn this down and be on our way. Some people have been successful using this method. Sunset Group | Better Business Bureau Profile Official Site | Sunset World Resorts & Vacations Experiences After multiple attempts to rectify the situation we escalated our complaint to PROFECO as well as registering our complaint with econsumer.gov. The lawyer says most of the time it just disappears after they ding your credit. They gave us 4 of those worthless vouchers for Sandos resorts which are also worthless. Membership in RCI is extra and you have to pay that yourself if you want to trade any of your time at another resort. FBI are investigating on that matter for international crime. How to get rid of Avalon Vacation Club Timeshare? In one lawsuit, a class-action was filed against Sunset World Resorts & Vacation Experiences, alleging that the company engaged in bait and switch tactics. This company took advantage of the opportunity to be just as fraudulent as Sunset Group has been shown to be. Then told her I know they are scammers and not to bother me anymore. We have NEVER even gotten a chance to use this timeshare so we decided to try the "buy back" option. The city last year disqualified the group originally selected by the Community Redevelopment Agency (CRA) board to run . We are seeking an immediate cancellation of our membership, and an immediate refund of all monies paid, for the following reasons: The city's lawsuit against BPREP 8500 LLC claims that despite the City Council's affirmation of Keho's decision, AKA has continued to rent suites in its 110-unit West Tower for . Other than flying over and disrupting their sales with leaflets to potential suckers like us. Sunset Group - Royal Fishermam, Playa Del Carmen Mexico BUYER'S BEWARE ! Menu. The summons is a notice served on a person to let them know that a complaint or petition has been filed against them. "You get a detailed email after paying for the package, there will be a link where you can make your payment". 15 Steps on How to Cancel a Timeshare Contract? By not allowing us to exercise our rights to cancel our contract within the time period set by Mexican law, Jose Luis Hernandez, Patricio Muldowney, Alvaro Cardena, Rosalie Silva, Jennifer Snyder, and other participating members of the Sales, Marketing, Management, and Legal staff employed by Sunset Fishermens violated Mexican law and committed fraud. Can You Get Rid of a Punta Pacifico, Encanto Baha Timeshare? These lawsuits allege that the company uses deceptive sales practices, makes it difficult to cancel contracts, and misrepresented the terms of the timeshare agreement. I was in Cancun Mexico last November 2020 and stayed in Sunset Royal Beach . Un-believable, this firm must be put out of business. I kept going back and forth with them. I insisted that they email me the properties that are offering n the package as destinations. It is sooo frustrating to know that business like these continue to exist and rob others of their hard earned money. But they lied about everything. http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/ The lawsuit was seeking refunds for all people who had purchased a Sunset Group timeshare. This is multiple scenarios with the same story. What should we do? Two of the biggest warning signs are if a company asks for payment upfront, or if they cold-call potential customers. We attempted on a number of occasions to work out the issues with Sunset and their only solution was 1) either to continue to pay on the fraudulent contract or 2) to accept a contract cancellation with no refund of our monies already paid to Sunset (neither of those options were acceptable). In the event that they dont have a rating, or their grade is extremely low (a F particularly), then staying away from them is ideal. Beware of timeshare scams in Mexico! I can not confirm that the person on the FB is not really a supervisor in a Cancun resort as she portrays that she is. That was enough though. Our mission is to eliminate scams in the timeshare industry. How to Get Rid of Cancun Palace Resorts Timeshare? Customer service contacts and company information. We did not buy the all-inclusive. I said I'll keep an open mind. The tmeshare industry in Mexico is taking almost a Billion Dollars every year from Americans and Candians. Hello I was scammed too. Update question - did they finally stop calling? Has anyone successful stopped paying maintenance fees? They said it was tax deductible. http://www.timesharescam.com/, Salesperson promises to buy back the timeshare at a better price should the client ever decide that they no longer want to use it. Sunset World Resorts & Vacation Experiences - Sunset Fishermans Village Time Share - Rip-Off. Two of the biggest to watch out for are up-front fees, or on the other hand cold calls from a company you never gave your info to. An exit program usually includes some kind of refund or compensation for people who decide to leave the developer. i wonder is there is a law firm willing to undertake one? Sunset Solutions Group 3911 Litchfield Dr, Waxhaw, North Carolina, United States, 28173-7180. . If something in the agreement doesnt seem right, take some time to investigate what the true deal is and if its actually beneficial for you. There are no reviews yet. How to Get Rid of a Timeshare with a Mortgage Balance? Scammers will utilize double dealing, or bogus notions, to attempt to take your own data or hard-made money. Something is really off. Submit a complaint and get your issue resolved. I understand that my permission described overrides my listing on any state or federal Do Not Call list and any prior listing on the Do Not Call lists of our partners. Read the fine print and make sure everything in the contract lines up with what you agreed to before giving away any money. Sunset Fishermens is in breach of contract because of their failure to deliver the membership materials promised to us. After, I kept on receiving various offer to consider & I told them NO, just wanted a refund of my $5000 deposit & membership cancellation with immediate effect .Please, I need help to stop the debt collector from harassing & threatening to mess up my credit. Many dissatisfied customers have shared their bad experiences with the company online, and numerous class action lawsuits have been filed against the company over the years. Sunset Group is a family-owned timeshare developer. The whole thing is a rip off as far as I can tell and very stressful for anyone. I have a duplicate copy of that . Ocean Spa Hotel, Laguna Suites Golf and Spa, Premier Cancun Vacations and more are all part of the Sunset Group. The initial contact who pose in FB as a supervisor in a Cancun resort blasted me with abusive text for not pursuing the offer. We would alert against working with companies that have been known to scam individuals. For other owners who have a timeshare with a different company, the good news is most developers do offer an exit program of their own. The first offer to purchase was around 68 thousand dollars. Has anyone had succes contacting a lawyer or another company to get out of their timeshare? The company takes great pride in taking care of all your needs before, during, and after your stay. Thanks. Get Rid of Timeshare Without Ruining Credit? They said this was a standard business practice in Mexico. I asked to see the rules and they changed the subject. In one lawsuit, a class-action was filed against Sunset World Resorts & Vacation Experiences, alleging that the company engaged in bait and switch tactics. My fianc and I looked at each other the entire time wondering why in the world we were doing this. The second most common complaint is that Sunset Group uses high-pressure sales tactics. I almost got scammed myself. Menu. This is not accurate since a variety of issues could prevent you from leaving your contract, no matter how much you pay them. Have you had any luck with your fight against these crooks? After coming home and investigating some more, I feel lucky to have gotten away from them alive. I did talk to the Tourist Police & a couple of quasi-consumer agencies the next time I was in Mexico, but everyone was extremely not helpful. You will speak with two reps who tell you that they are giving a . We should have known when she asked for a $40 deposit that would be returned to us upon completion of this presentation that something was up. Please help! How To Cancel a Vacation Village Timeshare? I attended their vacation ownership presentation and also bought in to the sales pitch of the sales agent . They request upfront fees for their services from the get-go. They did honor the initial agreement and pay for the SUV rental, and our transportation to and from the resort. I got a kick out of the Bilingual such & such agency for consumer complaints that was staffed by Spanish-only speaking staffers; not too helpful given my pidgin Spanish. All of the companies on our site have been thoroughly vetted so you can be sure youre getting the best possible service. What are the process you did? Make sure to do your research on any company youre considering working withcheck their reviews and make sure theyre properly accredited. Sunset Group, also called Sunset Hotel Group and Sunset World is a hotel management company that operates around the world. Sunset has thus far refused to refund nearly six thousand U.S. dollars, and has turned our account over to their collection agency, RMI. www.sunsetscam.com. He is saying that it is an investment and that you can sell your weeks to the company if you dont use it and they will buy your weeks and then you will earn money from selling your weeks to the company . We use cookies to give you the best experience possible. Hi! email: gatorpachris@hotmail.com, just got a call from them..there number is [protected] and the manager is named nelson..they were offering an 80% off on my wife for a vacation..good thing my wife is not at home and i'm the one who answered there call..i turned them down telling them that i can't decide yet and i need to talk to my wife..the guy is a filipino..i knew that cause i too am a filipino and he keeps on talking filipino dialect when he knew that i'm from the philippines..when he knew that i can't decide, he abruptly put the phone down..and because i feel bad of what he did, i tried to open my computer to see there website and file a complain on there customer service..but this is what i saw..a lot of complain and soon i realize that good thing i didn't fall for this scam..thank you all for posting this..you did really help a lot..just a simple advice, see more details before you decide..they are good, very good..but too good to be true..(Mr. J from California). - Tom D. We purchased our Sunset Fisherman's timeshare 10 years ago, my daughter and son-in-law also bought when we did. They had already charged my credit card for the deposit. You mean to tell me that I was suppose to sit in my hotel room reading documents during my vacation. Were happy to help in any way we can. Update: Did get my money back from the credit card company, was sent to a collection agency. If you have any questions or would like help cancelling your Sunset Group timeshares, please dont hesitate to reach out to us. Me and my mom were mislead and not they said our membership cancellation is not valid. I decided to buy their (Ultimate Loyalty Program) package for a couple thousand. Assuming youre determined to go the Do-It-Yourself course, realize that it will probably be a long and troublesome interaction. Salesperson promises that they can rent out their weeks for over 4 times the price of the maintenance fee. That night I googled them and saw a lot of bad reviews about them . I'd rather just pay for the SUV rental and enjoy my vacation. As a matter of fact, once in a while everything necessary for a scammer to clear out your ledger is these forthright charges. How To Cancel Holiday Inn Club Vacations Timeshare? We wrote up a cancellation document and presented it to Sunset Fishermen (which was easy since we were staying there). Can You Get Rid of a Sunset Group Timeshare? Guide 2023 Make certain to archive all that and counsel a lawyer assuming you have any inquiries in route. He said they will process my deposit refund. For example, one of their properties is Sunset Royal Beach Resort. My husband and I were scammed also. We do alot of cruising and thought-Wow this is really a great deal. I was there 2 years ago with a friend.First of all the room where we checked into was full of water and we had to pay extra to upgrade to another room .I signed up for their 1 BEDROOM TIMESHARE with a deposit of $5000. Although there are many different types of scams, they all share a common goal: separating YOU from YOUR MONEY. I'd like to see if any of our government agencies can at least stop them from doing business in the U.S. SHAME OF THESE PEOPLE FOR LYING TO THEIR MEMBERS! Ripoff Report | Sunset Group Review - Cancun, Internet by consumers, for consumers. This scammers has to stop. Its normal for owners to feel like they were deluded or bamboozled during the sales presentation, and this can prompt a lawsuit. Are you surprised, you shouldn't be. Judge Denies West Hollywood's Request to Dismiss Part of Lawsuit 1. i personally would beg to differ. Timeshare exit companies attempt to absolve you of your timeshare contract by talking with the resort on your behalf. We were sucked in by their promise to get us a balcony for an inside cabin rate. These cookies do not store any personal information. We did not find any evidence of an official exit program with Sunset Group, but most timeshare companies do have such programs set up. There sat another lady who showed us where our hotel was for the week and gave us a map of the area. After signing all of the paperwork, they did return to us our $40 deposit that we had paid at the airport as well as the cab fare of $24 that they promised. Possibly the attorney General also! if it was a scam there would not be more than 20, 000 happy members of this group, it is not a scam, you have to use correctly your opttions and the ones who do so, have an amazing expirience with their purchase. we were scammed and then threatened with contract removal of items if we did not buy into the Sunset group real estate group (if they even have one is yet to be determined) last April we went to Tres Rios and at their highest end rooms the ceiling of the shower was covered with black mold. If your developer doesnt offer an exit program, you still have other options for getting out of your contract and moving on with your life. Of course they continue to respond with the "we are not interested at this time" for the past 2 years. When I got home, I wasn't satisfied with their reviews and some clauses in the information packet, I quickly called the number given to me for early termination & membership cancellation.I made hundreds of call for 3-4 days to both USA &outside the country numbers before I was able to get through and was finally able to express my concern to one of their top managers & request to cancel via phone as directed by the sales /tour officer. It's a lie. You can try to sell your timeshare or give it back to the company, but these are often difficult and time-consuming processes. I politely declined the offer. Sunset Solutions Group consumer reviews, complaints, customer service. I totally regret this. There have been several class-action lawsuits filed against Sunset Group in recent years. The Sunset Group is headquartered in Miami, FL but owns and/or manages properties in the Quintana Roo region. I was in suspense. At the bottom of our most recent maintenance invoice (doubled for updating property) purposes, there is a statement: "would you like to stop paying maintenance fees? Our primary problems are: The above comments confirmed my suspicion of a potential scam. items we already possessed in the terms of the contract e originally had. By the end of the day they were down to $4000 for a 10 week base, + 10 weeks options, + 10 weeks corporate giveaways, + a free cruise for a 10 year contract. www.sunsetscam.com Scammers will use deception, or false pretenses, to try and steal your personal information or hard-earned cash. The organizations on our site have been all completely screened so you can see the difference between the companies we do and do not recommend. We did continue our vacation and had a great time in Cancun. Answering a Complaint or Petition Author of the review. Timeshare exit organizations thrive to exonerate you of your timeshare contract by speaking with your developer on your behalf. Have you been able to get any resolution? Mr. Hernandez told us at that time that we could not cancel our contract, and he refused to accept our cancellation, either orally or in writing.