Using an authenticator app for two-factor authentication (2FA) is more secure than SMS messages, but what if you switch phones? Please help.Thank you. Push notification authentication validates login attempts by sending access requests to a mobile device that has been linked to the system. You can also allow the sharing of additional non-personal usage data by turning on the Usage Data toggle button on the app's Settings page or when you use the app for the first time. Seems that you are having issues with the Authenticator app as you are not getting the two-step verification code. A: Yes, Authenticator on iOS uses Apple's ATS solution to support privacy and data integrity between the app and web services for in-app functions. @Robert WoodsI've been noticing issues where the Authenticator app will not pop-up notification while I'm connected to Wi-Fi but as soon as I disconnect and go to mobile connection, the notification pops-up immediately. Your accounts will then be backed up to the Microsoft account you used when you first set up Microsoft Authenticator. Your accounts will then automatically be added to Microsoft Authenticator on your new one. Can you get notifications for some accounts on the app, but not others? To use the Recovery tool, open Microsoft Authenticator on your new phone, and then click Begin Recovery.. https://github.com/MicrosoftDocs/azure-docs/blob/master/articles/active-directory/user-help/user-hel Microsoft Authenticator app has stopped displaying the approve/deny message, Check if your devices get notifications when the app is open or closed, Check if the verification codes in the app are working when notification doesn't, Check if notification through a mobile app is enabled or disabled. @Eli Shlomo, for the benefit of other readers: My approval notifications was not working on Android 9.0, because "Company Portal" application was being shut down by my phone battery optimization app, in the background. A: Users can send logs to customer support and get the Incident ID with these steps: Note the Incident ID. For more info, see theBackup and recover account credentials with Authenticatorarticle. If possible, you could install older version Microsoft Authenticator APP, you could search the installer file on Google. Also, my MS Authenticator does not receive any notifications. These modes can prevent apps from sending notifications. This data is stored on your device and can be removed by removing your account. If you change your mind, you will need to go to Settings and manually enable the permission. Q: I'm using the verification codes in the app, but how do I switch to the push notifications? Delivered on weekdays. Unfortunately I uninstalled old Microsoft Account app (that was perfectly working and where I always received the notifications) when I upgraded to MS Authenticator. A push notification authentication is a notification that is sent to a users device in order to confirm their identity. Youll now receive a notification on your device anytime a new sign-in is detected for any of your accounts that are using Microsoft Authenticator. A: Adding Authenticator to your new device doesn't automatically remove the app from your old device. A: Try using the QR code capture feature directly in MicrosoftAuthenticator. The Authenticator app is available forAndroidandiOS. This data allows our engineers to improve the app in ways that are important to you. The specific permissions you see will depend on the type of phone you have. Issues with Microsoft Authenticator not popping up Approval message, The problems should be divided into different parts, Re: Issues with Microsoft Authenticator not popping up Approval message. For steps to enable hardware encryption, see Encrypt your Android device. After setting up the Authenticator app as an autofill provider on your phone, it offers to save your passwords when you enter them on a site or in an app sign-in page. As for the Authenticator, I've also seen it fail to bring up the approval, but usually when I manually open the app, it appears. To remove an account from your old phone, open Microsoft Authenticator on it. Q: My one-time passcodes are not working. More info about Internet Explorer and Microsoft Edge, https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40. A: The active verification code changes every 30 seconds so that if somebody were to learn what code you used to verify your sign in yesterday, or even a minute ago, they wouldn't be able to use that code to get into your account. What are the steps? We have recently implemented MFA with a conditional access policy. Then, select Settings and scroll down to the Notifications section. If you have a device that is registered with your organization, you might need an extra step to remove your account. Download it from the Google Playfor Androidor the Apple App Storefor iPhone. If the date and time is wrong, or out of sync, the code won't work. If you are still not able to add your account, please reach out to your admin. Beam) I click on "Use Microsoft Authenticator" but no notification is sent to the smartphone Android 5.0.2 (LG G2 Europe H3G), even if I open the app. This will remove passwords and other autofill data from the device. Since we launched in 2006, our articles have been read billions of times. More information about adding a work or school account to Microsoft Authenticator can be found at Add your work or school account to the Microsoft Authenticator app. As for the Authenticator, I've also seen it fail to bring up the approval, but usually when I manually open the app, it appears. No real company should ever ask you to read your verification code to them over the telephone - especially if they called you. Designed to make shopping easier. Dont set up any accounts using Microsoft Authenticator until after youve used the Recovery tool because it will overwrite matching site accounts. The new feature, which Microsoft is calling Phone Link for iOS, will connect an iPhone and Windows 11 computer by Bluetooth radio, allowing "basic" support for calls, messages and app notifications. Strong authentication is needed by Authenticator app: Signing into Authenticator requires a second step. The Authenticator app has been working flawlessly for a long time on my iPhone and Apple Watch, but lately it has completely stopped sending notifications and sometimes I have to manually sync to check for an authentication request. The Microsoft Authenticator app replaced the Azure Authenticator app, and it's the recommended app when you use two-step verification. A: Authenticator can autofill usernames and passwords on sites and apps you visit on your phone. @Robert WoodsSomehow I got mine to work. 01:13 PM You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. Q:ImtryingtosigninandIneedtoselectthenumberinmyappthatsdisplayedonthesign-inscreen, but thenotificationpromptfromAuthenticatorisblockingthescreen. Adetailed explanation of the backup and storage process is available if you want to dive a little deeper. I suggest you could check as the following A: The codes don't require you to be on the Internet or connected to data, so you don't need phone service to sign in. Ian Sherr (he/him/his) grew up in the San Francisco Bay Area, so he's always had a connection to the tech world. Read the contents of your storage. A: Some organizations require Authenticator to work with single sign-on and to protect organizational resources. Please let me know if you need any further assistance. We previously sent these notifications only through email and SMS. TapRemove accountto remove the account from the app. Cloud and network security: Your passwords on the cloud are encrypted and decrypted only when they reach your device. A: Tap the account tile for the account youd like to remove from the app to view the account full screen. Next, you need to open the app and sign in with your Microsoft account. Non-personally identifiable usage data, such as aggregate details about success or failure of important operations that are used to detect decreased reliability and bugs. For example, if we use WIFI. Even deleting the app from your old device isn't enough. If you have feedback for TechNet Subscriber Support, contact It works with both iOS and Android devices, so there is no need to install the app. Next, youll need to install Microsoft Authenticator on your new phone. Select Security info in the left menu or by using the link in the Security info pane. For example, say you set up 2FA on the Gmail account abc@gmail.com in Authenticator on your new phone. Your account and usernames, verification code, and various metadata, such as the time at which the backup was created, will all be included. This type of notification is often used by banks and other financial institutions in order to protect their customers information. You can browse these log files in the app at any time to see the information being gathered. change it to mobile connection to see if it is working3. Authenticator APP and re-add accounts to APP? I have an issue with MFA, my customers are setup to use Microsoft Authentication Mobile App, all of them have chosen to authenticate through the OATH token, they have been connecting successfully, but this week most of them are receiving this error "Unable to reach the server, please verify internet connectivity", the MFA server is up and running! Any personal data collected is limited to information needed to help troubleshoot app issues. Q: Why does Authenticator allow you to approve a request without unlocking the device? I found with my phone that the notifications had been set back to low priority, so no pop up and no sound. If you want to completely uninstall the app, you need to first unregister the app in the app settings. It said that I was supposed to go to MS Authenticator, to authenticate my login to my . I tried to download the MS Authenticator App on my new phone but it's not showing any Approval Alert nor Authentication code. My phone have been stolen, I had work account logged in there. Not sure why but much less of a problem than not receiving the request. The one exception to this restriction is when your employee or student adds their work or school account into Microsoft cloud-based two-step verification as anexternal or third-party account. Q: While signing in to my work or school account using the default mail app that comes with iOS, I get prompted by Authenticator for my security verification information. Doing a new MFA registration in the authenticator app (showing the AR code) is only possible when you can access account.microsoft.com and log in using MFA - if you can't the dialogue usually also shows an option reset MFA, then you have to enter additional information to verify your identity. Q: How is my location information used and stored? A: The Authenticator app now securely stores and auto-fills passwords on apps and websites you visit on your phone. Always allow (recommended): While youre still accessing the protected resource, for the next 24 hours, your location will be shared silently once per hour from the device, so you will not need to get out your phone and manually approve each hour. In addition to being simple and user-friendly, push notifications also make it simple for you to receive them. Hi everyone. Yes No SH Sharon515 Replied on March 1, 2022 Report abuse In reply to JoseBeltre's post on January 3, 2022 After you tap the Contoso account tile, the verification code is visible in full screen. If you still have trouble, check these settings: Make sure the device requires a PIN or biometric to unlock. Draw over other apps. You can try to resolve your network connections through your phone settings. You might need to talk to your service provider to help with the Android or Apple notifications channel. My MS Authenticator app does not show any 6 digit one-time-tokens. The app is available for free download on both Android and iOS devices. This is not exactly the most elegant authentication solution I have ever seen. Youll need to share your location once every hour to ensure you are still within a country where you are allowed to access the resource. After that, starting Company Portal application again, Authenticator started to work as expected. Once the app generates a code, you will be able to log in to your account with it. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Users can manage their viewing preferences without having to interrupt their daily routines by allowing you to make changes to their viewing habits. On Android, underSettings, selectSet as Autofill providerin the Autofill settings section. Full network access. 3.If you don't use the latest version APP, try to install latest version APP and re-add your Microsoft accounts. Alternate options for enterprise users include: Setting up the Authenticator forAndroidoriOS. Q: Why does the app request so many permissions? Q: Do I need to be connected to the Internet or my network to get and use the verification codes? did you restore from a backup of the accounts on it or go fully from scratch? I have already spoke to help-desk of my company and they disabled the two-factor for one day but the problem remains. Q: Why is my account tile gray and inactive? To set up the Microsoft Authenticator app Sign in to your work or school account and then go to your My Account portal. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. On Android, Microsoft recommends allowing the app to access location all the time. Autofill is not currently available for work or school accounts. When I go back to the iOS app, I get stuck. If youre concerned about whats actually backed up, its pretty straightforward. Please ensure push notifications are enabled in Settings and your network connection is stable.. A: No. Jul 24 2020 On these devices, Authenticator is automatically registered as a device administrator. The problem lies in that even though they are visiting the portal from devices that are excluded from MFA via conditional access (Compliant/Hybrid AD Joined) the myapps.microsoft.com portal is still enforcing MFA to log in. Microsoft Authenticator is an app that helps you sign in to your Microsoft account without the need for a password. Its also important to remove the accounts from your old phone. Then sign on with recovery account to do the restore. Take Screenshot by Tapping Back of iPhone, Pair Two Sets of AirPods With the Same iPhone, Download Files Using Safari on Your iPhone, Turn Your Computer Into a DLNA Media Server, Control All Your Smart Home Devices in One App. How To Enable Push Notifications For Gmail On Android, How To Enable Push Notifications For The Wells Fargo App, The Effect Of Social Media On Productivity, How To Use Social Media To Grow Your Email List. Setting up a phone number to receivephone calls to verify their identity. Q: How do I turn on password autofill in Authenticator on my phone? It's also used those technologies to closely connect its iPhones, iPad tablets and Mac computers, a move that industry watchers say helps Apple products stand out. You want importance sent to "URGENT: Make sound and pop on screen". I have tried disabling all notifications for the app in iOS settings and re-enabling them, but no luck. For the Outlook account, youd follow the same steps. If your work or school uses Azure AD accounts, they are able to turn off this feature. Then sign on with recovery account to do the restore. If you need to recover your accounts on a new phone, youll have to turn on the backup option on your old one. Please remember to mark the replies as answers if they help. The only thing I see working on the Android app is the countdown random number Go toAdd Account, selectPersonal Microsoft Account, and then sign in using your username and password. Exact same problem here. Both features have been available on Apple products for years. The country name and location coordinates are sent back to the system to determine if you are allowed to access the protected resource. A: When you open Authenticator, you'll see your added accounts as tiles. Definitely would like to see the one-time bypass feature in Azure MFA. I have not uninstalled the app from the old phone because I wanted to test it first. I just tried accessing a resource (my work MS Teams account), which requires me to authenticate using MS Authenticator. You canalso remove youraccount and attempt the sign in again. You must have an Authenticator app installed on your device in order to use it. However, I now get three notification sounds after approving the request. This does not sound like a problem specific to CSP Partners where this community is set up for, but more like a problem with a personal Microsoft Account outside of the scope of this forum. It was in the way more than I used it so I turned it off. I have moved the Authenticator app from the old to the new phone and it seems to have worked: the new phone has the app working and connected to my work account. Since they have removed their account from the application they can not authenticate to the portal. SMS. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. Multi-factor authentication (MFA) is becoming increasingly important as part of the Internet security revolution. Previously, we looked at moving 2FA accounts in Google Authenticator to a new phone. Not sure if that would help, but I had the same issue since today - the reason was the settings in the Additional Security Verification - Iwasset to "Use verification code from my app" instead of "Notify me through app" - Much thanks mate! Q: What is App Lock, and how can I use it to help to keep me more secure? Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. Rob Woodgate is a writer and IT consultant with nearly 20 years of experience across the private and public sectors. Q: How can I get my Incident ID aftersending logs to customer support? Microsoft Account unfortunately has been removed from Google play store. There are a few steps you need to follow in order to get Microsoft Authenticator to push notifications. Everything is correctly set in my MS account, 2 steps verification, and the Android app Microsoft Authenticator. I disabled them and I not can see the Approve and Deny pop ups for Microsoft Auth app. Finally, add the account again and turn authenticator backup back on again. To use Microsoft Authenticator, you need to first enable it on your Android device. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. This allows you to quickly and easily verify that the sign-in is legitimate, and helps to keep your accounts safe from unauthorized access. Everything is correctly set in my MS account, 2 steps verification, and the Android app Microsoft Authenticator. Then, select Add method in the Security info pane. - edited What can I do? Just clicking on it will cause a notification permission request to pop up which you can grant. Generally, when the message appears that a notification was send to the mobile device, there should be an option to use different verification method, which allows to also choose to enter a 6 digit token that is displayed for this account in the MS Authenticator app. We select and review products independently. TechCommunityAPIAdmin. 3.If you dont use the latest version APP, try to install latest version APP and re-add your Microsoft accounts. Enterprises can only enable passwords autofill for all or none of their employees at this time. Which has been very aggrivating bc it's prevented me from not just all my important emails, but also from being able to get into my HP Desktop also! I had to start app every now and then to get the MFA approval notifications, despite battery saver off for this app. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. Currently, he writes about Apple, Microsoft, VR, video games, and internet troubles. A: We're always working on new features, bug fixes, and performance improvements. Can you get notifications from other apps? Microsoft's increasingly breaking down barriers between Apple products and its own. After I enter that information and return to the mail app, I get an error. A: If you're getting notifications, but not an alert, even with your ringer on, you should check your app settings. Answer. Most accounts provide backup codes you can use if youve lost or damaged your phone. Aside from writing, he tinkers with tech at home, is a longtime fencer -- the kind with swords -- and began woodworking during the pandemic. Heres how to move your 2FA accounts if you useMicrosoft Authenticator. link. The passwords are saved as part ofyour personal Microsoft accountand are also available when you sign in to Microsoft Edge with your personal Microsoft account. Youll then be able to use those if you experience any issues when trying to recover your accounts. The battery optimization setting for the Android app is set to Not optimized. Notifications can be sent all the time. Make sure the app is turned on to use sound or to vibrate for notifications. I also deleted all accounts on the app, uninstalled the app and reinstalled it. steps: 2.If you give some error log, try to change network, try to use 4G or other WIFI network. 01:14 PM. If it's a bug of Microsoft Authenticator 6.1.4, on Android 5.0.2 hope they'll fix it ASAP. Q: I have a Windows Mobile device, and the Authenticator on Windows Mobile has been deprecated. but the amazing thing is they can reach other web-pages like google or Yahoo. A: If you turned onCloud Backupon your old device, you can use your old backup to recover your account credentials on your new iOS or an Android device. Q: I lost my device or moved on to a new device. To use Microsoft Authenticator, you need to first enable it on your Android device. Setting up SMSto receive verification codes. Whenever I try to enter a MS service (e.g. A: The Authenticator app collects your GPS information to determine what country you are located in. Phone number is also correct. Your administrator might ask for this Incident ID if they request customer support. after changing that the notifications are prompt on my android. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40, --please don't forget to upvote and Accept as answer if the reply is helpful--. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. We send a text message to the phone on which you installed the app that includes a 6-8 digit verification code.
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