The buyer could be lying. It seems I have no time to inquire. From the "Reason for replacement" drop-down menu, select "wrong item was . If they bring eBay into this, do I stand any chance at all? He immediately cancels the order and requests a refund. The buyer has opened a case with eBay, so you need to respond in the case in the resolution center. open a case for this order and refunds and returns, put across all the info and say you want this buyer investigated by sending a different item. I immediately called ebay to appeal, signed an affidavit , and sent images of the box the item was shipped in (the original manufacturers packaging with matching serial number to what I mailed) and the graphics card inside the box with a different serial number. Is eBay likely to refund the buyer? We had a top where it was returned with snot. But the fact that she specifically took a photo of the top tells me it was meant for me. I'll have to ask her what she sees different because I know it's the same. Do I have to go ahead and refund no matter the circumstance? Thanks for the policy violation on your part eBay. I asked Ron, who was by far the best rep I dealt with, what a seller had to do to prove to ebay that a buyer has sent a different item than what was sold. Ask if they want you to dispose of it or return it to them. How were you able to call eBay? The weird thing is, in the picture was also the shipping package, and it had "GLASS FRAGILE DO NOT CRUSH" sticker type labels on it which I didn't have on my package. A scammer doesnt have to try very hard to steal your money, as most transaction sites are built to protect the buyer. They receive an eBay order for my product, selling at a discount to undercut me, and receive payment. As completed feedback cant be disputed, it places some people in a position where they feel they must comply or risk the integrity of their account. I stopped shipping to Canada because of customs problems. After receiving the item, contact seller within Returns shipping; 14 days: Buyer pays for return shipping: Refer to eBay Return policy opens in a new tab or window for more details. Is it possible to contact their police department? 26-05-2020 06:44 AM I never sold a necklace on ebay period, and never saw that one in my life. on I just wanted someone else to take a look at the photos and tell me what they thought. 2) Buyer most likely will open SNAD return request. Possession is the point when a buyer loads purchased items into their vehicle First of all, from the Apple menu, restart the Macbook Pro. Send a poliet email to the customer informing them that they have returned the incorrect order it could be a mistake . 26-05-2020 When a buyer disputes an item, the review is no longer an option unless they "accept the item". Press question mark to learn the rest of the keyboard shortcuts. Powered by Discourse, best viewed with JavaScript enabled. I will try to ask the questions? They offer some sort of limited-time discount in order to create a sense of urgency. IN THE LAST STRIDE. 03:13 PM. 26-05-2020 I saw in a similar post somebody suggested to ask the buyer to send the "wrong item" back, I guess for evidence. If he ghosts you, you scared off a scammer. I did buy the shipping label through ebay. Ebay basically says, "Well we don't know what you actually sent the buyer so we can't be sure who's side to take here so we always favor the buyer." I am simply astounded. I know I have to send the refund regardless, right? Please answer these questions that I asked earlier: You need to tell us this, so that we can give you the best advise. . All sales are final after the buyer rates the seller or 3 days after delivery. That necklace couldn't have come from me. "That picture shows different items rather than what I sent. did said person say they woud send you the motorcycle and the title and then you would have to pay? 1. However, depending on the payment method the buyer used, it can take up to 30 days We'll automatically relist your item for you. I did all of this. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? It was already on the way. The buyer confused me with another seller. When a problem with your order occursit doesnt arrive or is the wrong itemthe victim calls this number. Either way eBay will make sure the buyer gets their money back right or wrong. If you haven't replied to your buyer yet, I'd send a message saying approximately the following: Hi there, thanks for letting me know the top arrived safely! I have had a few people say they didnt receive their orders when I know I sent out to all of them. It could be either the USPS assigned a repeated tracking number to your shipment or the USPS scanned the shipment incorrectly. He sent photo of item receivedit is not the item i sent. They'll either provide you with additional delivery information, send you a replacement, or offer you a refund. A buyer can return anything simply by evoking this phrase, even if the item was described in minute detail. Ebay going to shit with scammers abusing the money back guarantee. Explain it to him like you explained it to us. Locate the order that you placed and select "Return or replace items" which is listed on the right-hand side of your computer screen. The last they knew my case already and they closed case on my favor even after they had accepted for buyer to return item. "Hi. After 20 minute hold a supervisor from the Philippines comes on, long story short he said : while I was on hold he was reviewing my messages and the buyers messages along with my pictures and his pictures and he thought the buyers story did not add up. Dial 1-800-275-8777 and explain the issue to USPS customer service. They sell fake goods and don't pay taxes. Yup pretty much. CHAPTER XIII. Got my money back and a promise from eBay to better train their support staff -_-. I suspect someone may have been tampering with mail and package in the delivery system. I have been talking to someone with same story Im trying to buy a car. But I would like to reach more buyers. e-bay couldnt give two hoots for sellers as long as they are making money. Should I contact the postal service? For approved returns, Mercari provides a free shipping label to the Buyer. Case in point; I sold a wallet described as new in the box recently. Ebay always takes out the fees and send the remaining money to the Bank on file. Copy and save both forms before submitting them. I swear. package or mail missing? The other thing to remember is that every computer, phone, tablet, laptop will show colours differently. I've only had to use these pics a few times but they save a lot of hassle. They will call the number you have on record for this account, so make sure that's correct before you start. Or is it possible it was mixed up with a different package? Well sure enough the card got mailed back on the August 5th, arrived on the August 9th, and was a different serial number than what I had mailed. eBay are only concerned with issues that affect their own profit margins. He claimed he picked up the item 15 days after delivery even though it shows his signature at delivery. So Im very happy because obviously its buyer scam(hes done it before based on his feedback to another seller). A little detective work might find the answer. All rights reserved. If I were shooting it I'd make it a little brighter again, but this is kinda the minimum you want to be at for a black piece of clothing. Than I have gotten some buyers who claim to not have received their orders so I end up having to refund them cause I only have the receipt of the postage and picture I took of their order before shipping and eBay wont cover it when you dont have tracking. I know the cheaper sellers are scammers because I do not sell wholesale or at any cheaper price. It is a site to get quality at the best price and sometimes I make 50 cents. Even on relatively inexpensive things, it takes 5-10 minutes to fill out those forms and pass them to ebay and creates documentation to have problem buyers removed. Fabric: Polydex. I used to work in a photographic studio shooting clothing for a couple of major retailers, and getting things looking "correct" was a big part of our workflow.If you haven't replied to your buyer yet, I'd send a message saying approximately the following:Hi there, thanks for letting me know the top arrived safely! I have had my hosting company check everything their end and they say all is correct and working ok. Five! If the seller wants you to send the order back, you'll need to coordinate with them on who will cover the return shipping costs. Or when Lululemon sent a customer 19 extra running hats, priced at $32 a pop, but was only. She may have forgotten she purchased this one as well but from you. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. Cheaper seller scam: But they said flat out "we don't mix up packages" and reiterated. Made sure we sent all images to amazon as it was within 30 days of purchase. NO Cash Refund for wrong purchased items. Sometimes, a frazzled seller can inadvertently mix orders up and buyers end up with a different item on their doorstep. I have multiple people selling my exclusive product for less that I sell it for on Ebay. Person found tampering with package can face up to 5 years in jail and/or $250,000 in fines.". In another version, scammers ask to confirm payment in advance with a gift card, perhaps in return for faster shipping or a discount. However, this morning they sent me a rude email saying I'm sending fake products and to get a real job. They readily cooperate with law enforcement. I did became a pain with calling everyday and today calling 5 times. I have sent the item you ordered to the address on file with ebay. Sizes: XS to 2XL. I got pictures proving what i shipped on the box along with UPS signature proof of delivery (he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) Message 1of 30 It expressly says this in the PayPal Seller Protection terms. And third, we started to build PayPal's business off eBay. on $15 each. Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. How do i handle this? Aamzon advised we can do what we want. BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. Hopefully youll receive a positive decision within a couple of days and eBay will release the funds on hold. You close the listing and send the item, but either they dont pay, or they dispute the transaction with eBay, claiming the item was broken or that the listing was a fake. For anything over $1k I do a continuous recording of showing the item, packaging it, and printing/attaching the label, and writing the order number in the box. Help for buyers and sellers. It looked about right on mine when I photographed it.I hope you still enjoy wearing it - it's a lovely looking top!Take care,Kimbooley, on There is one more scam that I have had to deal with. Buyer says I sent the wrong item but the photo loo 164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. This months episode of the eBay Seller Spotlight podcast is live! If you have been scammed, well show you the steps you can take to report it. I had a customer returned a damaged worn item sportswear and we fixed and returned back to her as they pulled the seam away after wearing to try and get a refund. Be sure to put all your points and pics across to amazon before you decide to return the item back to them. In order to fill out this request, customers must do the following: Log in to your Amazon account and go to the Your Orders page. I asked them what the item says on the back cause the item i sent has the brand name stamped on the back the item in his photo i suspect is not that brand and will not have the stamp. Listen to this weeks podcast to hear sourcing methods from a seller! They can claim the item was not received, claim a refund and make off with the expensive item. This time, I accidentally sent an ebay buyer the wrong item. They readily cooperate with law enforcement and encourage scammed users to make a police report with their local authorities. As seller, here are a few things you can consider before selling to buyer with little or no feedback. Example: The listing said "new," but the item was clearly used. I had a customer contacted me that the item was damaged in transit. If you have any problems paying for your items, we . Am I protected against negative feedback in this scenario? Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. Only first-class mail can be certified. To reach customer service, click Help & Contact (top or bottom of the page) and choose the appropriate topic you need help with. Met 2 other sellers on the facebook group he was bs'ing, and they reported him as well. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. 09-10-2020 Now I received eBay buyers protection plan email and they are asking me to go buy multiple eBay gift cards to pay for it.I feel suspicious now. I've taken back an item I never sold lol. So after 5 calls today on my last call I asked for a U.S Manager right away not a supervisor. The item could have gotten mixed up during a customs check? Once they have the code, they disappear and make off with your gift card balance. 09-10-2020 Our app will file a claim in your stead, saving you time and a potential headache. Refund, repair or return. That is not the package i sent your cosmetics in. I told Ron that this was, "pardon my French, absolute bullshit." I've just had a look at your other listings, and in general most of your photos are underexposed a little i.e. Western Australia Seller Community Connect, https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649, A new look for the View Order Details page, The Seller Refurbished item condition is being removed in some categories, Single Use Plastics: Addressing Plastic Waste. Etsy then accepts payment at full price and authorizes the order, then pays me the full price and I ship the order. Those labels are a lot bigger and I never cut them to a smaller size. Gift card scammers reach out to victims by phone, email, or social media. Other platforms I never had a problem with over 6 years. After completing the sale normally, the seller will post the package with the correct address but the wrong name. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. The fact that the buyer claimed the item didn't work instead of INAD (item not as described) also would have made it easier to prove.my case. Youll be asked to provide evidence that the buyer returns a different item (I just submitted a pic of the item I sent and the pic the buyer sent me) and sign an affidavit. They look the same to me.. on 04:28 PM. For things like graphics cards your best bet is to sell locally, all cash. We will not refund the buyer and you can continue to work with him through UPS claim if buyer decides to provide number. If the package was mixed up by GSP, then they should handle it. TECH WRITER, PRIVACY ADVOCATE AND VPN EXPERT, What to do if youve been scammed on eBay. Unfortunately for you, the item is a replica of the one you sent. 26-05-2020 be lucky you got your money back I've been on ebay for over 20 years man you got hella lucky 99% of the time you'd be fuct. 01:30 PM. I always get a receipt of postage but buyers dont want to pay for tracking which is from $4.50 on up on a cheaper item and especially when the item costs less than the tracking shipping. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. It certainly looks a much darker top in the listing. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. The scammer eBay seller keeps the eBay payment, I get full payment from Etsy and the buyer gets his product. wall, Sunday | 427 views, 9 likes, 1 loves, 60 comments, 22 shares, Facebook Watch Videos from Lemonjuice McGee's Comic Cavalcade: Sunday Mystery Wall is back! MaterialABS Specifications28cm BrandOther PackagingColor Box Itemcl9685 Is There a Shopping Guide VideoIs Whether AssemblingNo Whether Specifically for Foreign TradeNo 3CConfiguration Category14Toys over the Age ColorBlack Gold28cm,Pink Gold28cm,Gold and Silver28cm,Starry Sky28cm,Starry Sky Pattern Random.,Northern Lights Starry Sky28cm For AgesYouth15 . Is there any point in doing that? Somewhat new, never had this happen before. It WAS new in the box. Same thing just happened to me and I was able to keep the earning. Its the reason Im looking into EBay Protection Program right now. But just the thought of it would scare a lot of scammers into stopping this shit. All such complaints from sellers are simply ignored, as profit takes precedence over reason. 03:21 PM. If you bought the shipping label through eBay, then the reference # would be correct, not chance that you wrote the wrong # by mistake. She got her full refund back and kept the ring! Ebay basically says, Well we dont know what you actually sent the buyer so we cant be sure whos side to take here so we always favor the buyer.. I have 100% seller feedback. To get a refund from USPS, your eBay buyer can: Submit an e-form. In some cases, the scammer will tell the victim that the former needs access to the latters bank account in order to process a refund. Choose "have us call you", that's the best option these days. You can always appeal later. I ended up having to give a refund in fear the buyer is going to give me bad feedback. i think someone is trying to scam me like this to. Here are some of the most common ways eBay sellers are scammed. Was full of marks. I was hoping it was a post offcie mix up. I had them call the next morning and asked them how one was supposed to prove this, and asked if it was ebay's policy to be complacent with their website being used to commit felonies. Remember that if an offer looks too good to be true, it probably is. I sold an item for $55 and they sent a return saying I didnt send the right item. I recently had the same experience. The item is damaged or unusable: Contact the seller to ask if they'd like you to return the damaged or unusable (example: locked phone) item. They help the organizations to focus on the other parcels they have to deliver. Ebay claimed that the item was in "different condition". Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. This guide will tell you about the most common eBay scams, what to look for, and how to protect yourself. Cause his photo shows a like kind of item but not the brand or pattern I sent. Do not refund half. You can chat with other sellers about anything to do with running a business on eBay. I didn't mention that after the initial dispute, I received an email within 6 hours basically saying they couldn't prove that any fraud had taken place on they buyers part since they don't handle the items directly. The scammer will ask for the victims gift card number to use as payment. Open a case with Amazon so that they have all the details including pics of the item that you sent to the customer and the item that they returned back to you incase it goes to a A - Z claim. If you've changed your mind about the item, check with the seller to see if they'll accept your return. Contact the USPS and submit a case either via their online form or by calling 1-800-ASK-USPS (1-800-275-8777). The buyer received the wrong item. When you issue a refund to the buyer They'll be refunded through their original payment method. But obviously I cant prove that. I think the label on top is Canada Post's label they put on once it enters their country. As well as informing Amazon, tell the buyer that as theyve returned a different item (and quote all those differences) you will not be refunding. A neighbor may have picked it up, so it is worth asking around before you contact USPS. Or just take back the item. Is it possible they received it from another seller? How do they sell my exclusive manufactured trademarked product for lees than I do?? They may reason that when sales are conducted offsite the seller (you) can avoid paying transaction fees. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. To cancel your order: Go to My Purchases. 2 yr. ago Also you can file with USPS Postal Inspection for mail fraud jalamo 2 yr. ago 3) When you receive the return and can confirm the buyer returns a different item, do not process refund and you have two days to appeal the return. It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. thanks to all for your help. Update: EBay decided on Buyers favor despite all my proof and messages and lack of buyers messages. 26-05-2020 A buyer from Europe orders at item and pays for it. 2) If the buyer hasn't opened an SNAD return request ask them to do so, accept it and issue return label. Anticlimactic, i called ebay, they looked at the photo the buyer sent me, sided with me and closed the case. If you bought the label through eBay, it should have been included automatically, but if you didn't get it through eBay, you had to do that yourself. Could you explain a bit what steps you take when shipping? I have no idea how to get on the phone with a live human being? The eBay transaction is listed as refused or returned, the seller gets the product back and keeps the payment, too. I saw a car in craigslist and when I contacted the seller she made a very heartfelt story that her husband passed away in COVID and she is selling his car very cheap 2011 Honda CRV for $1000. Before you start your Missing Mail Search, you will want to double check the status of your package. If not, fuck them and continue onto arbitration per their terms and conditions. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Theres no possible way I sent the wrong item so hes trying to scam me. So unfair. However, if the item was damaged when it arrived at the Global Shipping Center, or if an item is defective or not described properly, the seller would then be responsible for the refund. Buyer pretended the item/ring was not as listed. 10/31/2020 at 3:54 pm #83017 Antique Frog I never sold anything over $300 so this is a lot of money and first ever claim of wrong item sent. BUYERS ABUSE POLICY Sellers should be very careful when describing items and only ship out things as described. There are two occasions in the tracking updates that says it was rerouted due to processing error. So, I purchased the shipping label the cost was13.34 which was taken out of my Personal Banking Account but that never happen before, and no total was given me of the balance left from the sale of the boots. I don't want to leave anyone in the lurch, but I'm not sure what more I can do. So in order to sell my stuff I have to offer just regular shipping which doesnt come with tracking. @deala0621:There's no point in contacting Canada Post, or USPS. Its a battle that sellers will always lose but eBay does help their best sellers that have track records of good sales. Yeah you filing that stuff 100% does nothing. It sucks. If the shipped item was sold for under $750, delivery notification is adequate proof. But I would think it is more likely a customs thing. You will more likely not here back from them and if you do amazon has the case and remember to put case ID in all claims or negatives left and will be removed. 09-10-2020 Disputing the chargeback can take a lot of time and hassle on your behalf. 1. An item is eligible for a return or refund if it meets one of the following conditions: Item is not as described. on Sadly, in the rush, you may have failed to notice that the listing only specified the box the item came in, not the item itself. Additionally I have filed a local police report (which they closed since they can't prove "who" the offender was) and filed a mail fraud case with USPS. But how about when buyers try to force the seller to accept a return by claiming not as described when its just buyer's remorse? Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? But if he has balls to carry on, follow up with post master complaint. I have 50ish 5 star selling reviews and not one negative review on anything Ive done since Ive started selling. A buyer can dispute a transaction for many reasons: the item is not as described, the item never arrived, the wrong item, etc. What if the buyer is not trying to rip you off but simply made a mistake? In my experience, the wait times are usually short and they do call within the estimated time. You're not supposed to be liable for anything that happens to it after that. What can I do in this situation to avoid loosing $900 and the item as well? Lol either way I wasnt surprised. I see two possibilities: either the GSP mixed up the package and sent the wrong package to your buyer, or the buyer may be pulling a scam. Unfortunately, the items are affordable because they are counterfeit, or knock-off replicas. WARRANTY AND INFORMATION. The final resort is to submit a missing mail search. Put it in a bag took pics opened case and returned back explained. I will report this to the post master. Visit the nearest USPS location and fill out a request form. FedEx. Press question mark to learn the rest of the keyboard shortcuts. Tell them you will be contacting their local police department to file a complaint and for him to be prepared to talk to the police, because someone must have tampered with his package. This is a scam to watch for if you are looking for a highly popular item that is generating a lot of media attention, has a limited release, or is difficult to get elsewhere. Log in to their [Amazon Web Service (AWS) account] Go to [https://sellercentral.amazon.com/], then click on "Manage my orders" Click the orders icon Click on the "Manage Your Orders > Refund or Replace an Order" option. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos . Unfortunately, Significantly Not As Described (SNAD) claims are not covered for the seller.