We only share with service providers the personal data that they need to perform services for us. To learn more, check out How can I receive my Fast Track Return? listed underFAST TRACK REFUND. Be first to know about our newest products, limited-time offers, community events, and more. It can only be read by the server that sent it to you. Our team will review your request and connect with you via email in 12-15 business days. WHAT SHOULD I DO IF I HAVE A QUALITY ISSUE WITH MY ITEM? California Privacy Rights (Last Updated: 1/23/23). Item Description Medicinal c. Then scroll down to "PERFORMANCE RETURN REQUEST" underneath that there will be a link to fill out a request form! lululemon athletica, Garden House, 57-59 Long Acre, London, WC2E 9JL. Online Returns. For the reasons set forth in this Privacy Policy, the personal data that we collect may be transferred to and stored or otherwise processed by our holding company, corporate affiliates, subsidiaries, and service providers outside of the UK, Switzerland and the EEA, including (but not limited to) in the United States, Canada or Australia. To complete a return or exchange in store, find your closest store location. You'll now be first to hear about our latest gear, events and workouts. Please refer to the Terms of Use for additional provisions relating to user submissions that may apply to you. Email : Send us your queries. If you choose to purchase lululemon's products or services through the Afterpay service which is offered to you on our Sites, please be aware that lululemon is not responsible for the content of their websites or their privacy practices. lululemon will only provide those third parties with the personal information that they need to deliver the services to lululemon and/or on lululemons behalf. If our product doesn't perform for you, we'll take it back. If you purchase a product during this period, you will have until 23 January 2023 to return the product. Newsletter sign up T&Cs apply. You can find your order number on your order confirmation email, pack slip or alternatively log into your account and find the order in your order history. Keep in mind that the items you bring back will be valued in the currency of the country processing the return. If we make changes, we will notify you by revising the date at the top of this Privacy Policy. Sign me up for lululemon emails (you can unsubscribe at any time). We've got your back, and have a few options to make sure you can still return your gear. If your return satisfies the conditions of this Returns Policy, we will issue your refund to you using your original payment method in the following order of priority: In addition to this Refund Policy, when you make split payments with lululemon gift cards and Afterpay, the portion of your purchase paid for using Afterpay is subject to Afterpays own terms and conditions, including Afterpays refund policy. The consumer guarantees do not apply where, after sale, the product is damaged through misuse or abnormal use. The specific purposes for which we process your personal data are set out below: To administer your online account and profile (the legal basis for this processing is our legitimate interest in better understanding user needs and expectations and improving our website); To provide products and services to you, which includes processing payments, sending notifications related to your purchases, and processing exchanges and returns (the legal basis for this processing is the performance of the purchase agreement between you and lululemon); To conduct or administer events, contests, prize draws, sweepstakes or other promotions in which you have participated (the legal basis for this processing is the performance of the agreement between you and lululemon related to such contest, prize draw, sweepstakes or other promotion); To respond to any communications from you, including to troubleshoot problems with our websites (the legal basis for this processing is our legitimate interest in providing you with a functional website); To analyse your use of and customise your experience on our websites (the legal basis for this processing is our legitimate interest in better understanding user needs and expectations and improving our websites); To develop and manage lululemon's business and operations (the legal basis for this processing is our legitimate interest in understanding shopping behaviour, improving our selection of products and services, and exploring ways to develop and enhance our business); To measure your social media engagement with our brand (the legal basis for this processing is our legitimate interest in understanding the efficacy of our marketing strategies); To detect, investigate and prevent fraudulent transactions, error, negligence, breach of contract, and other illegal activities and protect against harm to the rights, property or safety of lululemon and our users, customers, employees or the public, including by using video surveillance systems (the legal basis for this processing is our legitimate interest in preventing fraud, error, negligence, contractual breach and other illegal activities and protecting and securing our premises,customers, employees and the public); To comply with our legal obligations, including our tax obligations, those related to the prevention of fraud and money laundering, and those required for you to benefit from rights recognized by law, or any regulatory requirements or provisions (the legal basis for this processing is compliance with our legal obligations under laws in the EEA and Switzerland related to, for instance, taxation, money-laundering and terrorism financing and consumer protection law); To offer you opportunities to purchase products or services that we believe may be of interest to you, by supplementing the information we collect about you with information from third parties (the legal basis for this processing is our legitimate interest in providing information about products and services that may be of interest to you, unless applicable law requires us to obtain your consent, in which case we will do so). We share personal data with our legal, financial, insurance and other advisors in connection with the kinds of corporate transactions described above or in connection with the management of all or part of lululemons business or operations. Download 2020 Annual Report Document. Shoes must be in the box and accompanied by proof of purchase. This includes information you may provide when you request additional information about lululemons products and services or sign up to receive lululemons e-mail newsletters or coupons. Online Returns. You can find your nearest store here. The right to file a complaint:You have the right to file a complaint regarding our data protection practices with a supervisory authority. We collect personal data from you in connection with your access to and use of our websites, your in-store or online purchases of our products or services, or if you provide us with personal data through other channels or media, such as social media or an event registration service.In particular, we collect personal data directly from you in connection with the following activities: Registering for an account or filling in forms on our websites or in our stores (this includes information you provide when you request additional information, in writing or verbally, about our products or services or sign up to receive our e-mail newsletters, marketing messages or coupons); Completing a profile or uploading goals to our websites; Interacting with us on social media, such as by tagging us and/or our products, or permitting us to follow your social media profile; Purchasing any product or service from us;Providing design or product feedback or making other submissions to us; Requesting information or assistance from us, including correspondence with our customer service team and through social media; Participating in or responding to surveys or requests for opinions, feedback and preferences regarding our products and services; Participating in or registering for events, consumer contests, sweepstakes and other promotions; Using other features of our websites that may be offered from time to time, which may require such information in order to utilise the feature. Choosing the right fabric for the ways you like to sweat is everything to us. Sale or marked down items including products in our 'We Made Too Much' category; Swimwear that does not have the hygienic liner intact. For any other purpose to which you consent. Once your return is processed at our warehouse, your funds will be credited back to your original method of payment. If, at any time, you prefer not to receive any other form of communication from lululemon, you will have the ability to unsubscribe from such communications bycontacting us by email. Unsubscribe at anytime. Gift cards, face masks, and all items from 'We Made Too Much' are final sale. 2018 Annual Report. To learn more, see our. Powered by Frooition All Items See our store for more great items Shop Categories Earth Therapeutics Purifying Vegetable Body Sponge Infused with Medicinal Cha. Please note we cannot set up online exchanges. Returns. Please note that these third parties use cookies text files that are stored on your computer and that enable an analysis of your use of the Sites. lululemon may also keep a copy of any communications or correspondence you may send to it, including any e-mail communications. To make a claim under the Consumer Guarantees Act please contact ourGuest Education Center (GEC) or visit one of our stores. The company offers a 30 day return policy with a few exceptions, including stating that the clothing must be unwashed and unworn. However, lululemon will take reasonable steps to destroy or permanently de-identify personal information it holds if it is no longer needed for lululemons business purposes. Once your parcel has been scanned by UPS, you can track your return via the link in your return confirmation email. Drop your package off at FedEx or USPS to be scanned by the courier for a Fast Track Refund. Since our service providers are located around the world, please note that these disclosures involve cross-border transfers of your personal data as described in the Data Transfers section BELOW. Lululemon is a yoga and exercise apparel company, whose business strategy is based on marketing a lifestyle rather than a product. This bag will keep your head in the game and your essentials in one place. Login to your lululemon account and select the Fast Track Return option. If a quality issue occurs with your shoes within our 30-day trial period, we'd be happy to set up a return on your original method of payment. The item must be in new and original condition. Sign up to our emails to join The lululemon Community and enjoy 10% off your next order. It also describes how lululemon maintains, uses, and discloses personal information. By downloading and/or using these mobile applications, you agree to any applicable Terms of Use, which shall be provided to you when you download the mobile applications and which shall be available at any time during your use of such mobile applications, as well as to this Privacy Policy. i bought my first pair of lululemon leggings (wunder under) about a year ago, and i got a size 6 under the recommendation of an employee (thought it was strange because i normally wear a size 2-4 in pants). If you do get an approved return, you get a refund in the form of a gift card for the value of the item. lululemon will use the information you provide to deliver you relevant information about our products and services, including offerings based on your preferences and purchase history. Downloading and using one of our mobile applications. Typical. Next, select your preferred returns option. Once we receive your return at our warehouse, it will take 5-7 business days to process. Yes! lululemonleaf 2 yr. ago The Quality Promise is for manufacturing defects/performance issues. If you do link your social media account to our social media account, the social media service may share certain data about you and your activities with us in accordance with their privacy policies and your privacy settings on their services. However, these third parties may collect personal information directly through the use of cookies and other tracking technologies. If you agree to connect our mobile applications with Facebook and to share information and Your Contacts, you grant lululemon permission to access and use such information for such purposes provided in this paragraph of the Privacy Policy. Instead, their quality promise extends only to what is considered to be the product's practical lifetime. Place your item(s) in the reusable shipping bag or box. What should I do? Returns are free and can be done in person or by mail. Performance returns take forever. You show us where we can make meaningful changes and you're the first to offer up a high-five when we solve a problem. Sorry, we don't ship to your country/region, lululemon athletica 1818 Cornwall Ave, Vancouver BC V6J 1C7, California Privacy Rights (Last Updated: 1/23/23), return must be made within 30 days from the delivery date, merchandise must be unwashed and unworn with the original hangtags attached, shoes can be worn but must be in the box (learn more, proof of payment must accompany the return, For lululemon Membership, see additional terms and conditions. Please keep in mind that the items you bring back will be valued in the currency of the country processing the return. Have an account? Discover refreshed lululemon gear in the Like New resale shop. 2020 Annual Report. You are landing on the NZ site, but it looks like you may be coming from somewhere else. Please note that our websites contain links to third-party websites that are not controlled or operated by lululemon. You have to satisfy a few conditions to qualify for a return: Products are unworn and unwashed. Our technical gear is designed to keep you comfortable and confident during all your sweaty pursuits. A place for all things lululemon (reviews, discussion, questions, finds! Unsubscribe at anytime. If you are able to establish that the information is not accurate, complete or up to date, lululemon will take reasonable steps to correct the information so that it is accurate, complete and up to date. Visit the Like New Returns Portal where you will be prompted to enter your name and order ID (it's on your order confirmation) to receive a return authorization number and return instructions. Place your item(s) in the reusable shipping bag or box. While we pride ourselves on creating long-lasting gear, our quality promise does not cover usage beyond practical lifetime. Footage from the surveillance cameras may be used by lululemon to detect and capture evidence of crimes such as theft.. Press question mark to learn the rest of the keyboard shortcuts. If you have a case number thats already better. From here, please select your return shipping label. The data we automatically collect includes your IP address, browser type, access times, pages viewed, the frequency of your visits to our websites, the routes by which you access our websites, and your use of any hyperlinks available on our websites. Start a return Returning a gift? If you follow a link to any of these websites, please note that these websites have their own privacy policies and that lululemon does not accept any responsibility or liability for these policies.Please review these policies before you disclose any personal data when visiting such third-party websites. If not, enter your order ID and email address. You represent and warrant that you have the right and authority or have obtained all necessary consents to provide any information, including any personal information of another individual, that is provided by you to lululemon. lululemon or its service providers and agents may process and use this aggregate data for various purposes including, but not limited to, analysis of this data for trends and statistics, development of the Sites and Services and the Sites and Services features and offerings, assessing patterns of use, or planning and evaluating marketing initiatives. Can I receive a Fast Track Refund to my original method of payment? lululemon may also collect information that may not be personal information, which may include, but is not limited to, the frequency of user visits to the Sites and Services, the routes by which users access the Sites and Services and use of any hyperlinks available on the Sites and Services. Gift receipts are available for all online orders. Our third party partners currently include: Facebook: Joint Controller: https://www.facebook.com/about/privacy, Rakuten: Independent Controller: https://go.rakutenadvertising.com/hubfs/Website-Privacy-Policy-English.pdf, Teads: Joint Controller: https://www.teads.com/privacy-policy/, Criteo: Joint Controller: https://www.criteo.com/privacy/. A right of access:You have the right to request access to, or a copy of, the personal data we process about you. To provide products and services to you, which includes processing payments, sending notifications related to your purchases, and processing exchanges and returns (the legal basis for this processing is the performance of the purchase agreement between you and lululemon); See Also: Nordstrom Return Policy: Answers to Your 8 Biggest Questions. Therefore, lululemon encourages you to request and review the privacy policies of any third parties before disclosing your personal information to such parties or when visiting such third party websites. Your Return Authorisation Number is included on your Return Receipt once you generate your return. Please read this Privacy Policy from time to time to make sure you understand how we process your personal data and the choices you have with respect to such processing. Discover refreshed lululemon gear in the Like New resale shop. Gift receipt returns are subject to lululemonsreturn policy. Please note that banks may require additional time to process and post the transaction, so the credit may not show up until your credit card's next monthly billing cycle. Members can make in-store exchanges or return to gift card on sale items JOIN LULULEMON MEMBERSHIP NOW. Shop Leggings Track Order Email Signup Stores Australia (AUD) Returns Policy & Refunds LULULEMON HELP Selected Item Shipping & Delivery Ordering & Payment Returns Policy & Refunds Promotions & Discounts My Account In general, we use your personal data to respond your requests, conduct your requested transactions, maintain and customize your account and our interactions with you and provide, maintain and improve our products and services. Please bring your product back to your nearest store. If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, lululemon may also keep personal data as required, after an account is closed or is no longer necessary to provide services. After this, you'll have to print a shipping label sent by Lululemon on your email. If you're returning an in-store purchase, you're also more than welcome to contact our local Guest Education Centre team via live chat or email through our website. (3) unwashed, unworn, and/or unused with . Lululemon is currently unable to process a return via PayPal if you originally used the payment service to make a purchase. New to lululemon? Canada. If you live in Canada, find a FedEx Ground location. When ordering online, lululemon offers free shipping AND returns. Same thing happened to me. All online orders can be returned with UPS or to any lululemon store excluding concessions and outlets (Harrods, Selfridges, Cheshire Oaks, Brown Thomas, Le Bon MarchOberpollinger, NK, Bicester Village, Wertheim Village). Is this happening to other people? For example, if you decide to participate in certain interactive areas or features of our websites, such as creating a public profile and posting your goals, you consent to the disclosure of this information to other users of our websites. V6J 1C7 Please visit your local store when they reopen who will happily assist you, and note all other conditions of our Return Policy still apply. Send us an email, call our Guest Education Centre, or drop in to one of our stores. To establish and conduct commercial relationships, including to process purchases or other transactions and to conduct or administer other transactions that you may engage in with lululemon including at the Stores, on or through the Sites or through the GEC or through the Services; Most web browsers automatically accept cookies. Craftsmanship: Mindful Intention Well never be done listening to athletes and yogis like you; since 1998, youve been helping us create gear that seriously performs in sweaty situations. Phone : (+44) 0800 783 9249. FOLLOW THESE STEPS: Head to the lululemon returns page on their website. Keep in mind, exchanges can only be completed in store and not online with our GEC. Please keep in mind that youll have to create a lululemon account if you dont already have one (you can create an account HERE. Contact Information Generate a new image Play the audio code The new image is ready Enter the code from the image You will have the option to opt-out partially or completely from any of our mobile applications or withdraw any permission granted to lululemon. If our product doesnt perform for you well take it back. Login to the Lululemon website and go to the returns page, where you can request your return, and a shipping label will be generated for you to print. Sorry, we don't ship to your country/region, lululemon athletica 1818 Cornwall Ave, Vancouver BC V6J 1C7, California Privacy Rights (Last Updated: 1/23/23). Keep in mind, gift cards, face masks, and gear from our We Made Too Much section are final sale and cannot be returned or exchanged. Please contact ourGuest Education Centre (GEC)or visit a lululemon store to arrange for an exchange of a gifted item. Registering or filling in forms on the Sites or in the Stores. Items must also have the tags attached and accompanied with valid proof of purchase. However, lululemon will treat your continued use of the Sites and Services following such revision as your acceptance of the revised terms. If youre returning an online order, the quickest and easiest way to get your return started is toclick here. For example, other users of the Sites and Services will be able to view your profile and goals that are publicly available. (1) purchased at lululemon stores in the Locations set forth above, along with the original receipt, (2) returned within 30 days of the original purchase date, and. We'll also buy back eligible used gear when you trade in. If the issue with the product is a minor one, we may choose to offer you a free repair of the product. Your order number is a 10-digit number that includes UK in the reference. Next, please provide us with information about your product and performance issue by clicking the ". You can get a copy of your return label at any time through our returns portal by accessing your return information here, or find it attached to your return confirmation email. Full-time Lululemon employees get a 60% employee discount. Once you have posted your return to us, please allow up to 6 weeks (4 weeks to arrive back at our distribution center and 2 weeks to process) for your refund to be processed in full back to your original payment method. Find out where yours is here. We expect the proof you provide to include some specific reference to the item your claim relates to or the specific amount paid for the item. To access, preserve, disclose and use your personal information contained in your account, all Submissions (as defined in the Terms of Use), all communications to and from you, all information relating to your use of the Sites, if lululemon is required to do so by law or legal process or if lululemon determines, in its sole discretion, that such action is necessary to protect the rights of lululemon, third parties, and other users of the Sites or for purposes of responding to your request for customer service; or If youre returning less than 3 items, it might be possible to receive your refund when dropping your return at FedEx or USPS. g. Third Party Advertising partners: as described in the Third party section ABOVE, we may share personal data we collect, including about your usage of the applications and services, with our advertising partners so that they can better target and/ or personalise advertisements displayed within any lululemon service, on another website or any application used by you. When we receive and process your package at our warehouse, well refund you within 3-10 business days and email you when this transaction has taken place.